Director of Business Operations

| Greater NYC Area
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DIRECTOR OF BUSINESS OPERATIONS, FIELD OPERATIONS

Location - New York, NY

Founded in 2012, Peloton is an innovative tech company that has transformed the at-home fitness experience by creating a bike that merges high-design with modern technology to provide at home access to live streaming and on demand indoor cycling classes led by elite instructors. With a state of the art studio, the best instructors and content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind and body – all from your home.

As a company Peloton believes in taking risks and continuously challenging the status quo by continuously innovating and improving. We put our users, members, and customers first and we obsess over every touch point of the member experience – be it the studio, product or showroom. We like to hire the best and encourage all our associates to think like owners. Most importantly, we know that together we go far.

The Role:

Technology - Cross functional collaboration with other Peloton Business Units to ensure the delivery of world class operations 

  • Salesforce, WMS, HRIS and payroll system implementation
  • Partner with Enterprise technology team to ensure continuity of operations
  • Evolution and innovation of all technology in our warehouses

Operational policies and procedures - Works with other Field Operations leaders to build out policies and procedures

  • Standardize all Field processes including safety, payroll, warehouse, field training and recruiting to set standards and expectations across all warehouses
  • Partner with regional managers on quarterly operational training and updates 

Financial Reporting and analytics - Works with Financial Planning and accounting teams to build out Field Operations budget and ongoing reporting

  • Create monthly dashboards and reporting
  • Partner with BI team to update and evolve all Looker reporting
  • Partners with Field Operations Continuous Improvement team to drive cost efficiency without sacrificing service levels

Payroll management and scheduling

  • Run all incentive reporting and payouts
  • Review scheduling and payroll – partner with RM’s to maximize opportunities and staffing efficiencies
  • Performs ongoing audits to ensure payroll and HRIS systems are accurate

New Location Openings 

  • Partner with Field Ops National Team and regional managers to make sure all equipment is ordered and functional for on time openings or relocations
  • Supply ordering
  • Vendor scheduling / setup

Vendor relationships

  • Budget and negotiate all vendor contracts 
  • Build relationships with existing vendors across Field Operations to improve performance and reduce cost

REQUIREMENTS:

  • An outgoing, dynamic personality, and excellent communication skills
  • Ability to work well both independently and in a team atmosphere
  • Excellent problem solving skills, and the ability to troubleshoot problems and think on your feet in a fast paced environment
  • Ability to deal effectively with a wide range of personalities
  • Excellent work ethic, relentless attention to detail and superior analytical skills
  • Experience with computer applications, including word processing, spreadsheet, and telecommunication software
  • Ability to build and lead a team of high performing people with the goal of achieving a very high standard of customer satisfaction
  • A minimum of 10 years of supervisory experience in a cross functional environment preferably in a fast growing company
  • MBA Preferred

About Peloton

Founded in 2012, Peloton uses technology and design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We bring our Members live and on-demand workouts from the world’s best instructors via the Peloton Bike, Peloton Tread and Peloton Digital platforms.

We believe in taking risks and challenging the status quo by continuously innovating and improving. We put our Members first and obsess over every touchpoint of their experience. We hire the best and encourage all of our associates to be passionate brand ambassadors. Most important, we know that together, we go far.

Headquartered in New York City, Peloton was named the fastest growing company in the city by Crain’s and is consistently named among the most innovative companies by Fast Company. Peloton’s investors include True Ventures, Fidelity Investments, Wellington Management, JP Morgan Private Bank, NBCUniversal, and Kleiner Perkins. Learn more at onepeloton.com.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat lunch together
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
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