Riskified
Riskified empowers businesses to realize the full potential of eCommerce by making it safe, accessible, and frictionless
New York, NY

Director, Global Workplace Operations (Greater NYC Area, NY)

| Greater NYC Area
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About Us

Riskified empowers merchants and shoppers to realize the full potential of eCommerce by making it safe, accessible, and frictionless. Our global team helps the world’s most-innovative eCommerce merchants eliminate risk and uncertainty from their business. Merchants integrate Riskified’s machine learning platform to create trusted customer relationships, driving higher sales while reducing costs. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for global brands and fast-growing businesses across industries, including Wayfair, Wish, Peloton, Gucci, and many more. As of July 29th, 2021, Riskified has begun trading on NYSE under the ticker RSKD. 

About the Role

We are looking for an experienced Global Workplace Operations Director to support strategic growth and lead planning, leasing and development of existing and new properties in a fast and dynamic environment. You will be responsible for Riskified’s global real estate and office planning including site selection, financial analysis and budgeting, transaction negotiations, design and construction management, site budgets, vendor management, maintenance and operations, contract services and negotiations.  In this role you manage a cohesive operations team capable of supporting the company’s expansion plans and business objectives.

To be successful you should have excellent project management skills, financial acumen, communication skills, extensive office and facilities management experience and be well-versed in office processes and policies. The goal is to ensure all general office support activities are carried on efficiently and effectively to allow the other operations to function properly and seamlessly support the growth of the company.

What You'll Be Doing
  • Prioritize operational needs and requirements from executive team on company expansion efforts both domestically and internationally; direct and ensure implementation of these efforts from a workplace perspective
  • Have great customer services skills in support of management of a positive and inviting workplace experience to align with corporate culture 
  • Management of the real estate portfolio to include space plan, occupancy and vacancy reporting, seating assignments, and projections for growth requirements
  • Plan and coordinate operational processes and devise ways to streamline them cross the organization
  • Liaison for landlords and property managers regarding building and workplace issues
  • Develop and manage budgets for workplace operations Opex and Capex expenditures globally and monitor costs and efficiency 
  • Manage an employee services organization including food & beverage
  • Administer travel program and policy
  • Assess team performance and provide coaching and guidance to ensure maximum efficiency
  • Ensure the smooth and adequate flow of information within the company to facilitate other business operations
  • Plan, design, and construct capital improvement and build out projects along with expansion, relocation and renovation of offices
  • Oversee construction projects and ensure project and/or program deliverables are met on time and within budget
  • Review and improve facilities processes and procedures. Develop short and long-term facility operations and maintenance plans, space planning, renovation projects and preventative maintenance and cost reduction plans
  • Coordinate all in house functions including space planning, moves/adds/changes, shipping/receiving, mail and conference rooms
  • Responsible for current knowledge of and compliance with all facilities-related laws and regulations (e.g. OSHA)
  • Manage staff that support organizational functions, and general meetings
  • Manage corporate logistics to include mail and shipping and receiving
Qualifications
  • 7+ years of  workplace operations management and real estate leadership experience including experience in a supervisory or management capacity preferably in a high tech, high growth, international experience
  • BSc/BA in Business, Finance or Real Estate, MBA or MS a plus
  • Excellent negotiation skills including vendor selection and management
  • Experience leading global teams. A team player with great communication and leadership skills
  • Project management including planning, budgeting, design, contracts, construction oversight, financial management, reporting and facility commissioning
  • Knowledge of budgets, cost estimating, regulatory requirements, and the ability to read blueprint specifications
  • Deep experience and skills in managing a variety of leased real estate properties
  • Working knowledge and understanding of real estate related processes: strategic sourcing, supply chain management, facilities management, location management, lease transaction management, design and construction
  • In-depth understanding of office management procedures and IT, security and legal policies
  • Experience with external global vendor management
  • Superb Excel and Google Sheets skill
  • An analytical mind with problem-solving skills
  • Excellent organizational, project management and multitasking abilities. An analytical mind with problem-solving skills
  • Knowledge of real estate standards, policies, metrics, and best practices
Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. 

COVID-19 Update:

  • Our NYC team is currently working in a hybrid of remote (3 days per week) and in-office (2 days per week) for all our team members.

Some of our NYC Benefits & Perks:

  • Fully-covered medical, dental, and vision insurance from your first day
  • Equity for all employees, 401(k) + matching, commuter benefits
  • Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
  • Yoga, pilates, soccer league, wellness classes 
  • Wide-ranging opportunities to volunteer and make an impact in local communities 
  • Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns 
  • Awesome Riskified gifts and swag! 
In The News

Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine: Riskified named Best Workplaces in New York for 2022

The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes: Riskified is among Israel’s fastest growing companies 

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

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Where we are

220 Fifth Ave., New York, NY 10001

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • AWS (Amazon Web Services)Frameworks
    • KafkaFrameworks
    • AngularFrameworks
    • KubernetesFrameworks
    • AerospikeDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • AbstractDesign
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    • IllustratorDesign
    • MiroDesign
    • SketchDesign
    • Google SlidesManagement
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    • Microsoft ProjectManagement
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What are Riskified Perks + Benefits

Riskified Benefits Overview

Healthcare - Full medical, dental, and vision insurance from your first day
Equity - Equity for all employees
Financial Benefits - 401(k) + matching with immediate vesting, commuter benefits
Professional Development - Customized training courses, company-wide learning, volunteering opportunities
Snacks and More - Fully stocked kitchen with healthy snacks, catered lunch, lunch stipend, weekly happy hours
Celebrations and Activities - Overnight getaways, team events, yoga, pilates, soccer, basketball, and more

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

An Insider's view of Riskified

What's something quirky about your company?

At Riskified, I can be proactive in my own development and seek out precise resources. For example, I purchased a few books on subjects that I was researching and participated in paid webinars and different conferences to learn about my domain. My managers support me with those initiatives.

Anna

Payment Fraud Product SME

How do you collaborate with other teams in the company?

As an Integrations Engineer, I sit with multiple stakeholders - the Customer, Sales, Product, Data Integrity, & Go-Live, to name a few. Whether a merchant has a new problem for us to solve or we're launching a new product, we maintain close contact to ensure we're on the same page, & deliver the best product & experience to our customers.

Jonathan

Integrations Engineer

How has your career grown since starting at the company?

I've been given the opportunity to work on increasingly larger deals that continue to stretch me in new ways. I've been able to work directly with the executive team and contribute meaningfully to the business. I feel valued and challenged on a daily basis and look forward to continuing to grow my career with the company.

Merrin

Account Executive

What unique initiatives do you have that encourage innovation?

There’s a wealth of resources. Something unique is that Riskified partners with employees as subject matter experts who act as instructors to spread knowledge and teach materials across different departments. They work with our learning and development team to define program content based on priorities of the business.

Lily

Senior Data Integration Engineer

What’s the vibe like in the office?

The vibe at Riskified is equal parts hustle and fun. Everyone is highly supportive and collaborative, which builds a genuine sense of unity in the office while making it very encouraging for everyone to excel in their positions.

Add in the amazing NYC views, adorable office dogs, and a well curated kitchen and you truly feel grateful to be here.

Arun

Director of Integrations

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