Director, Quality Internal Operations & Client Relations at Cityblock Health

| Greater NYC Area
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About Us:
Cityblock Health is the first tech-driven provider for communities with complex needs-bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
Our Values:
  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role:
We are seeking a Director of Stars/HEDIS Quality Internal Operations and Client Relations. I n this role, you will build the team that drives internal performance to achieve quality outcomes goals across markets and manages relationships with clients in regards to quality measures.
The optimal candidate has a strong ability to set direction, align resources and deliver results by working through others. If you like building solutions to advance company performance, and are excited about joining an organization that will drive significant change in the healthcare industry, we want to hear from you!
You will:
  • Be the accountable overall owner for relationships across markets with cross-functional teams to align on measure requirements, improvement goals and develop performance improvement plans
  • Ensure that your team proactively monitors internal tracking of quality metrics performance by market to identify risks and opportunities to achieve goals, and clearly communicates status updates, roadblocks and remediation tactics to internal and external stakeholders
  • Ensure progress against goals/contractual commitments with health plans
  • Lead relationship management with the health plans regarding progress towards quality improvement goals and consultative insights
  • Influence new market growth and plan for successful implementation

Requirements for the Role:
  • 5+ years of management experience with demonstrated results as the leader of quality improvement or related health plan operations functions
  • 3+ years of experience in healthcare related experience in HEDIS and Stars, including technical specifications, NCQA, CMS and how to drive improvement strategies
  • 3+ years of experience in Medicare, ACA, Marketplace lines of business
  • You will have 5+ years of experience in Excel and data reporting tools
  • You have experience with to value-based care models and the national payer and risk-bearing provider landscape, as well as digital health trends and new entrants
  • Proven ability to develop roadmaps, Project Charters, Project and Business Plans to identity, implement & track projects & quality improvement initiatives
  • You are a strong people manager that can appropriately balance effective delivery on goals as well as strong professiona l development for direct reports and their teams
  • You are a self aware leader and team member interested in feedback and growth
  • You are aligned to the Cityblock mission and dedicated to building a diverse, equitable, and inclusive team

How We Define Success:
  • Across markets, align teams to quality goals, performance status and improvement opportunities; and ensure strong plans to drive performance improvement in place
  • Influence future market growth and contract terms
  • Successfully implement new markets in regards to quality measures
  • Communicate effectively with Markets and plan partners to drive high value relationships
  • Build a high performing team
  • Influence significant performance improvement across markets to achieve contractual goals

Nice to Have, But Not Required:
  • Prior experience working with Electronic Medical Records
  • Prior experience in building novel solutions / processes
  • Intermediate experience with Looker, Tableau, or other data visualization tools

What We'd Like From You:
  • A resume and/or LinkedIn profile
  • A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • ClickUPManagement


Cityblock is committed to flexible work. Due to the COVID-19 pandemic, most of our business team is operating remotely.

An Insider's view of Cityblock Health

What's something quirky about your company?

There's a slack channel for everything - plants, podcasts, cooking, baking, hiking, Peloton - I love it


Implementation Manager

How does the company support your career growth?

My manager and I do monthly check-ins on career development during our 1:1s. This has been a great opportunity to address areas I'd like to improve and set up an action plan.


Senior Software Engineer

What are Cityblock Health Perks + Benefits

Cityblock Health Benefits Overview

To properly care for our members and advance equity in the communities we serve, we believe our own team must be diverse and inclusive. We take to heart what it means to bring your whole self and actively work to build representation, build belonging and advance justice. Our goal is to ensure everyone at Cityblock feels respected, celebrated, and part of our community.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

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