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Director, Retail Operations

| Greater NYC Area

The Director of Retail Operations will play a new and critical role in bringing the Harry’s brand to life through world-class execution within the retail landscape. This person will have a direct impact on the company’s current and future growth as they drive execution across our retail footprint, ensuring that consumers are introduced to our products and brand in a consistent and planned manner. They are responsible for the development, planning, and execution of our in-store plans. We are looking for an amazing operations leader – one who understands needs and requirements to effectively manage or influence retail partners, 3rd party merchandisers, and cross-functional partners - all in the service of our consumer. That requires deep operational know-how and the ability to understand, analyze and respond to data, manage partners, and ultimately ensure that the Harry’s vision is translated into crisp in-store execution. This role requires the ability to collaborate with internal partners as well as develop a strategic perspective on the support model we should employ as we scale capabilities. This role will require strong organizational skills, project management, a high level of analytical rigor and the ability to translate strategy and vision into our retail landscape.

About the Team

The Retail team is a critical function that drives the Harry’s brand strategy and growth with our mass and specialty US-based retail partners. The Retail team is responsible for all customer development activities at each retailer, cultivating relationships across all functions – Merchandising, Marketing, Operations and Store execution. As Harry’s continues to develop as a Men’s Grooming brand, the Retail team will be the primary driver of expansion and form the next best in class partnership with a key national retailer.

Here's what you'll accomplish:

  • Lead all in-store execution at key US & Canadian Retail accounts
  • Create in-store retail execution processes and communicate execution expectations to broker and broker sales force
  • Evaluate execution performance; assist with sales calls, provide selling tools, audit, and educate and train broker sales force
  • Analyze existing market conditions and drive corrective actions as needed
  • Manage execution P&L including 3rd party merchandisers and all related OpEx
  • Develop Annual Business Plan for in-store execution, including RFP & vendor selection
  • Partner across the Sales organization to understand wall strategy & goals, and set execution plans against that strategy
  • Partner with Analytics & 3rd parties to optimize the deployment of execution resources
  • Partner with Industrial Design to create process for in-store execution strategy & installation costs

These might describe you:

  • Professional, enthusiastic, a solid team player and possess a drive for results
  • Great Experience and a proven track record of delivering top and bottom line results in a customer development capacity
  • Operationally sound and driven to disrupt the norm from a retail merchandising standpoint
  • Being exceptionally insightful in influencing our product portfolio for next 1-2 year with our retail partners
  • A model of collaborative behavior and execution in delivering great programming for the Harry’s brand at retail
  • Strong interpersonal, written/oral communication and presentation skills
  • Extremely organized, dependable and self-motivated with the ability to excel in a hands-on, fast paced environment
  • Curiosity – You’re going to be asked to dive in with all parts of the Harry’s team, and your innate hunger to learn the nuanced complexities of these practice areas will help our team identify and solve the most important problems
  • You are a learner - always seeking to improve yourself, your team, and the world around you
  • You thrive on direct, honest, and supportive communication
  • You are always thinking about how to help the teammates around you excel
  • 5 or more years of experience either running direct labor deployment or agency relationships and collaborating with multiple groups within large complex matrixed organizations
  • Excellent communication skills with the ability to influence 3rd parties
  • Strong analytical skills
  • Must be willing to travel across the assigned geographical area - 60% to 70% of the time

Who you will work with:

  • You'll work most closely with our Retail Sales leaders, Distribution and Supply Chain for operational and fulfillment needs, Marketing, R&D & Design to understand Product and Display expectations and 3rd party partners for auditing & merchandising execution
  • You will report to the VP of Retail Sales

 About Harry's

Harry’s Inc. started in 2013 with simple, fairly priced products that delivered an amazing experience to guys every day. Since then, Harry’s expanded to the UK, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, and launched a women’s brand called Flamingo.

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, Harry’s team is comprised of some of the most brilliant, diverse, and humble people you’ll ever meet.

Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 3 or 300, our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback. Come for the coffee and free products, stay for the amazing, passionate culture.

Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • BrazeEmail

Location

West SoHo is cool without being pretentious, convenient and accessible, and nowhere near Times Square!

An Insider's view of Harry's

What are some social events your company does?

Inspired by the Winter Olympics, we're currently holding our own Harry's Olympics. It's completely ridiculous and incredibly fun! We also have happy hours, breakfasts, lunch and learns, and team offsites. I love joining smaller groups that connect me with people I don't work with everyday.

Maia

Senior Associate, Creative Projects

What kinds of technical challenges do you and your team face?

As Harry's expands beyond razors, we are focused on building a platform that can support multiple brands, which is transforming our technical infrastructure. We're also collaborating with our data analytics team to better understand our customers, both present and future, and serve personalized and curated experiences to them.

Natalie

Software Engineer

How do you make yourself accessible to the rest of the team?

Besides working in an open office (where I’m quite literally always accessible), each week my co-founder & I speak at our all-hands meeting, allowing us to openly share what’s on our minds. We host Q&As, Fireside Chats, Lunch N’ Learns, & I co-sponsor our Women’s Employee Resource Group, where I work with folks at all levels within the company.

Andy

CEO

What are Harry's Perks + Benefits

Harry's Benefits Overview

At Harry's we're committed to providing our team with a benefits package that enhances the well-being of our employees and their family, both now and in the future. Everyone has different needs, but we are happy to have benefits such as medical, dental, vision, FSA, as well as a 401K, access to Eden Health, and a quarterly wellness reimbursement. That's not to mention our bountiful snacks and catered lunch and breakfast once a week.

Culture
Volunteer in local community
We participate in local events such as charitable races and local school events!
Partners with Nonprofits
Some of our partners include: Headstrong, which provides mental health care for military veterans and their families; Stop Soldier Suicide; CALM, and City Year.
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Our management team is a representation of our staff! We have a VP and C-Suite that is comprised of 50% women, and have hired from underrepresented communities throughout the leadership group.
Unconscious bias training
We partner with Paradigm to deliver yearly unconscious bias training, and supplement with the People team's own efforts.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our FSAs are designed to stretch your dollars farther. These accounts trim off as much as 30% from your health care or dependent care costs because the money you put into an FSA comes out pre-tax.
Disability Insurance
Harry's automatically provides a certain level of coverage for you, plus you have the option to purchase additional insurance for yourself and your dependents.
Dental Benefits
We have two plans, one Standard and one Enhanced, with both plans covering preventative care at no cost.
Vision Benefits
Our vision plan has Warby Parker as an in network provider!
Health Insurance Benefits
We have three health plans based on your needs with varying deductibles, and no-to-moderate premium costs.
Life Insurance
Wellness Programs
We offer a variety of benefits - access to Eden Health, a Wellness Reimbursement Program, and a new fitness reimbursement program through our new medical provider.
Retirement & Stock Options Benefits
401(K) Matching
Harry's provides our 401K through Betterment. We match 2% of contributions up to 4% of an employee's annual salary.
Company Equity
Every employee is offered a standard welcome grant of equity based on their level, with vesting over a 4 year period. Additionally, we have annual continuation grant bonus programs!
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 16 weeks of paid leave for all new parents, which applies to birth, adoption, and all paths to parenthood.
Vacation & Time Off Benefits
Generous PTO
"My Time" - a flexible time-off policy that includes vacation, sick, and personal time.
Paid Volunteer Time
You have the opportunity to volunteer up to five full days per year. We also set aside 1% of sales to go back to charitable organizations and causes.
Sabbatical
A four-week, fully paid sabbatical after five years at Harry's. Unplug, unwind, and come back refreshed and ready to tackle the next big challenge.
Paid Holidays
10 company-paid holidays per year.
Perks & Discounts
Casual Dress
Our casual dress code includes jeans, our comfy Harry's hoodies, and no judgement every day of the week. Dress up, dress down, feel comfortable.
Commuter Benefits
We offer pre-tax commuter benefits through WageWorks.
Company Outings
Harry's has an annual company-wide offsite, holiday party, and other celebrations based on our big milestones!
Stocked Kitchen
Other snacks and drinks are provided, not to mention cold brew on tap.
Some Meals Provided
We provide catered breakfast every Wednesday before our company-wide Team Meeting, and catered lunch every Thursday.
Happy Hours
Join the #happyhours slack channel to plan the next casual outing!
Fitness Subsidies
We give $150 a quarter towards health and wellness.
Professional Development Benefits
Lunch and learns
Our CEO's Jeff and Andy host quarterly AMAs during lunch! In addition, other teams will share out what they're working on as various share-outs, beer & learns, and lunch & learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We have an incredible L&D program that allows you to use a yearly stipend for continuing education or other L&D-related expenses.

Additional Perks + Benefits

The best thing about Harry's is we're constantly improving based on employee feedback. Our employee engagement survey, plus consistent feedback loops with our employees means that every year we are getting better and better. In 2019 we implemented a 401k match, more transparent People processes, an L&D stipend, and much more!

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