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Disability New Business Underwriting Director

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In this role, will be responsible for working closely with the General Agents, Agency New Business Coordinators, and MassMutual's Life and DI Producing Agents through the Life and DI application acquisition process, underwriting of the applications, and issuance of the contracts. Also, will be responsible for managing Relationship Managers, Underwriters, Underwriting Case Analysts and Case Managers.


  • Acquires, retains and develops IDI underwriting and case management talent.
  • Leads, guides, mentors, and coaches both disability underwriters and case managers on technical and professional skills.
  • Cultivates an environment conducive to continuous improvement and root cause problem solving.
  • Ensures the team provides efficient, quality service to our career advisors and brokers.
  • Comprehends operational and performance metrics as well as having a proven ability to leverage data to make management decisions.
  • Works closely with Compliance, Legal and key underwriting partners relative to underwriting policies, regulatory issues and inquiries.
  • Commits to professional development; adaptable to change; open to receiving and providing feedback in a constructive manner; makes changes in behavior based on feedback and/or experience.
  • Maintains ongoing awareness of medical, financial and occupational underwriting developments across the industry. 
  • Performs trending and root cause analysis to identify gaps and provide feedback on training needs and procedural changes
  • Innovates; can brainstorm effectively; open to new methods, processes, or ways of performing work; proactively seeks alternative ways to meet objectives; can articulate how potential ideas may play out in the business environment; possesses advanced critical path thinking skills.
  • Develops and maintains key relationships with general agents, advisors, brokerage directors and firm staff to resolve escalations, discrepancies, or risk-related concerns. Considers total case, financials, relationship and value of customer.
  • Collaborates with peers, management and others regarding strategic vision.
  • Leads various initiatives that support the organization's strategic vision

What success looks like:

  • Create a culture where the team is inspired, engaged and motivated
  • Establish and maintain a clear and shared purpose to drive priorities
  • Remove obstacles and optimize team results
  • Support our vision, yet empower the team to derive solutions on their own
  • Develop staff ensuring we make the most competitive offer first, which is critical to success and must be built into the team's cultural framework
  • Focus frequently on self and team members for the development and refinement of existing skills and skill gaps, as well as encourages/promotes learning new skills/competencies
  • Has the ability to adapt to a culture of learn, apply and discuss to drive individual development and skill enhancement of the team. 
  • Communicate manual workarounds and testing of our agile and evolving platform functionality to maintain quality and consistency of decisions
  • Leverage interpersonal and emotional intelligence skills to develop relationships with key business partners across this competitive landscape, which can be relied on to inform decisions and communicate underwriting decisions
  • Functions well in a remote work environment with virtual/remote staff located across the country
  • Highly collaborative, creative and customer focused. Makes prudent risk decisions while balancing customer expectations and earning business in a competitive environment


  • High school diploma or GED
  • +10 years of direct IDI underwriting experience with an underwriting authority limit highly preferred. 
  • Experience leading underwriting and new business teams also highly preferred
  • Experience and understanding of the IDI industry including the ability to identify and react to industry trends
  • Demonstrated leadership abilities to include high performance team building, coaching, and performance management capabilities, as well as strategic planning and executing
  • Must build a diverse team that is inclusive and values different experience, backgrounds and knowledge
  • Demonstrated understanding of all aspects of risk selection (medical, non-medical, financial)
  • Excellent communication skills, including strong presentation skills.
  • Analytical, negotiating and interpretative skills
  • Proven track record of partnership with sales, product, marketing and compliance
  • Strong integrity and experience in dealing with people and their confidential information
  • Excellent multitasking, organization and prioritization skills
  • Ability to make independent decisions including balancing risk to company with customer requests and needs
  • Willing to roll up your sleeves and jump into production if necessary
  • Flexible to travel and work outside of standard office hours


  • Bachelor's Degree or equivalent work experience
  • Industry exams encouraged



MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Offers of employment are contingent on the completion of satisfactory references, background investigation, and (if applicable) any federal securities law requirements/FINRA regulations (including fingerprinting) and/or passing of a drug screening.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employees can either attend the in-person all-hands meeting, watch live via Zoom, or watch the recording. All employees are invited to submit questions.
Employee awards
Flexible work schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Remote work program
In addition to two remote days per week, MassMutual offers employees four full remote weeks of their choice per year.
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability insurance
For details on short term and long term disability insurance please visit
Dental insurance
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision insurance
Health insurance
To learn more about our Health and Welfare Benefits please visit:
Life insurance
For more information about our Life Insurance Benefits please visit:
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Our general medical travel benefit covers abortion-related travel.
Financial & Retirement
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) matching
Performance bonus
Charitable contribution matching
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Pay transparency
Child Care & Parental Leave
Childcare benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous parental leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Family medical leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Company sponsored family events
MassMutual offers many opportunities for family events, from group volunteer experiences and chances to attend Red Sox games to business resource group-sponsored outings like annual pride parades.
Fertility benefits
Vacation + Time Off
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid volunteer time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid holidays
Paid sick days
Occasional illness: up to 5 days per calendar year.
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
320 hours of caregiver leave to take of loved ones when it matters most.
Office Perks
Commuter benefits
Free daily meals
Free snacks and drinks
Some meals provided
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
MassMutual's wellness wallet is a stipend available to all employees, and can be used for myriad wellness-related purchases, including home-office purchases.
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit:

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