Catalyst Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission. 

Position Overview

Catalyst is searching for a motivated, results-driven self-starter to support our CEO! In this visible role, you will enable our CEO to be more efficient and will ensure that he has the administrative & operational support that he needs to lead the company. This role will entail roughly 50% EA responsibilities and roughly 50% PA responsibilities. If you’re looking for an opportunity in which you can make a significant impact and gain deep insight into the inner workings of a high-growth startup, we’d love to meet you!

What You’ll Do

• Act as a brand ambassador both for Catalyst and for the CEO, establishing strong internal and external working relationships
• Continuously seek out ways to streamline operations, with an eye towards increasing efficiency as the organization continues to scale 
• Manage the CEO’s professional & personal calendars, prioritizing inquiries while troubleshooting conflicts, and making recommendations to ensure smooth day-to-day engagements 
• Proactively keep the CEO well-informed of upcoming meetings and presentations, and help to create agendas, prepare materials, and create decks for org-wide engagements such as monthly and quarterly All Hands summits
• Attend to ad hoc personal tasks such as running errands and household management

What You’ll Need

• Experience in a similar capacity at a high-growth startup 
• A high level of integrity and discretion in handling confidential information
• The demonstrated ability to maintain composure under pressure, and to prioritize multiple projects simultaneously 
• Resourcefulness - a knack for thinking outside of the box to creatively solve problems
• Exceptional attention to detail, fantastic organizational skills, and consistent follow-through
• Proficiency in Google Suite (preferred)

Why You’ll Love Working Here! 

• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Open vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
• Annual education stipend, to ensure that you're continuously expanding your skill set
• Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
• Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.