ABOUT US

DICE is the world’s most-loved discovery and ticketing platform for live shows and live streams, delivering exclusive, high quality entertainment to fans across the world.

We bring fans and creators together with our technology, working closely with the best artists, promoters and venues in music and culture. In April 2020 we launched DICE Live Streaming, connecting fans across the globe with the very best live events.

DICE is a place for people who are ambitious, humble and talented. For those who want to learn at pace and have a true passion for music and culture. Our HQ is in London, we have teams in New York, LA, Paris, Barcelona, Milan, Mumbai and Samara and we’re live in 139 countries. You can read more about what we’ve been up to here in our recent Forbes and Rolling Stone articles.

Reporting to the Head of Field Operations, this position requires a proven ability to network both on-site and at a partner level, a strong understanding of technology systems and extensive event operations experience.

WHAT YOU’LL DO

• Lead a team of Field Operations agents, based in New York and LA.
• Work with account managers to design and support the access strategies at our partner venues and festivals
• Provide training on DICE access technology and procedures both in the office and on-site, ensuring all our partners receive first-class support
• Oversee the box office planning, support, and operations on-site at partner venues and festivals in collaboration with account management team
• In collaboration with the Head of Event Services you will work closely with the DICE Product team to build and maintain industry-leading products to manage access for fans
• Help meet partners needs by understanding current DICE Standards
• Research local suppliers that might contribute to partners’ and DICE’s best interests.
• Work with Head of Event Services & Head of Partner Success to set & share team KPIs & deliverables, localizing processes to optimize workflow
• Oversee and manage the device inventory and logistics within the US territory

YOUR SKILLS & EXPERIENCE

• 5+ years of experience in event management, with specific experience in access control, box office solutions and first tier technical support.
• 3+ years leadership and team management experience
• Demonstrable experience leading and managing onsite operations teams. Including, but not limited to Access Control and Box Office teams.
• Ability to think on your feet and respond quickly and rationally to any urgent issues
• An eye for detail and excellent communication skills to make sure everyone knows the vital info
• Previous experience working with wired and wireless networking tools
• Solid understanding of Android, iOS, Windows and Web working environments (tools)
• Ability to travel frequently
• Excited about problem-solving
• Background and a clear understanding over the entertainment industry standards 

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NOTE: We're looking for someone to join the team full time on the understanding that there will be different working hours across seven days per week. We’ll work with you for the most mutually convenient fit.