ABOUT PAXOS

Paxos is a financial technology company delivering pioneering blockchain solutions for global financial institutions. Its flagship service is BankchainTM, a next-generation blockchain settlement platform that is transforming post-trade across capital markets. Paxos’ management team is led by CEO and Co-Founder Charles Cascarilla and its board of directors includes former FDIC chair Sheila Bair, former Senator Bill Bradley, former chair of the Financial Accounting Standards Board Robert Herz, former chairman, president & CEO of Lotus Development Corporation Jim Manzi and former NYSE CEO Duncan Niederauer.

We are looking for a Head of Operations to lead all global operations teams for both our itBit and Paxos businesses. This role will be pivotal in the growth our company by developing the way we operate our businesses as well as overseeing day-to-day operations.

We hold ourselves to a very high hiring bar. To achieve this, we think of roles first and foremost as outcomes to be achieved, not simply a description of tasks. We have developed what we call a ‘Success Profile’ for this role, which has two sections:

• Outcomes: Meaningful and measurable work products that have a significant impact on the team and business over a defined timeframe.
• How to Achieve Outcomes: We have a strong point of view on how this role will succeed in achieving outcomes at Paxos. So, we have taken the Operating System of Paxos - our values - and made it relevant to this role.

Outcomes:

• Establish and execute the workflow/processes to successfully manage efficient and safe day-to-day operations of our multiple product lines. Success is measured by both customer satisfaction metrics and external validation from regulators, auditors and other stakeholders.
• Drive forward creative solutions to build and improve the following: our customer satisfaction, best in class support and localization of our services, user trust in the security of our platform, and how your team takes feedback to improves our products. Success is measured by evangelizing automation solutions to establish clear KPIs and metrics.

• Recruit, coach and develop a high performing global operations team for both itBit and Paxos that is culturally aligned and achieves our business goal. Success is measured by strong scores on organizational metrics such as manager effectiveness and employee engagement.
• Serve as the trusted advisor for internal and external stakeholders on key business and operational matters. This includes internal participation on cross functional tasks forces and external communication with regulators, auditors, investors, customers and other stakeholders. Success is measured by the feedback we receive from external parties and the ability for company team members to make fast decisions on related matters.

How to achieve the Outcomes:

Functional acumen required:

• Proficient at taking best-in-class operational practices and adapting them to meet the needs of our product.
• Adept at drawing the right insights from operational data/metrics that will help make decisions regarding future services to customers, new product feature requirements or other changes to operational procedures.
• Ability to recruit and manage great teams that are culturally aligned to company values.

Shared commitment to excellence:

• You have a relentless obsession for perfect execution in business operations. You are constantly thinking about the customer experience and how to improve it through operational excellence.
• You hold your direct reports to a very high standard of performance. You are constantly looking for and providing anecdotal/qualitative data on performance so your feedback is objective and in real time.

Search for the Truth:

• Insist on operational solutions keeping the customer/user experience as your north star. Reject possible solutions that optimize for other variables by significantly compromising the customer/user experience.
• You don’t assume your previous experience and knowledge is directly applicable to this company. You take the time to understand the culture and business objectives and then solicit new opinions and ideas to solve problems.
• Be able and willing to detach yourself from the inertia of day-to-day operations in considering new and unconventional solutions to operational issues while still hitting today’s metrics.

Real-time candor:

• Develop and earn the trust of your core stakeholders in business development, engineering, product and compliance by the quality of your interactions and your ability to meaningfully impact their world.
• Earn the trust of your team members by being dependable, the quality and timeliness of your feedback and your commitment to developing them.

Be an owner:

• You have a strong sense of responsibility and gravitate towards taking responsibility for outcomes even when you don’t control every component.
• Ability to anticipate changes to the business/product/team and know how to quickly pivot and react to changes in the internal or external environment.

Paxos is an equal opportunity employer. It does not discriminate on the basis of sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, physical and mental disability, medical condition, genetic information, veteran status or any other basis protected by federal, state or local law.