Justworks
New York, NY

Head of Brokerage and Carrier Operations

| Greater NYC Area
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Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You have extensive experience starting and operationalizing digital brokerages, and a deep knowledge of the small group health insurance space. You can conceptualize and communicate a high level strategy, while knowing the intricacies of operating a brokerage and executing with incredible precision. You appreciate a healthy balance between technology, operations, and human centric customer service. You have an eye for detail and emphasize accuracy in everything you do. You love working closely with others and ensuring that everyone is on the same page in order to drive success - you see yourself as “in the same corner” as other functions. You have a strong background in technology and insurance and are eager to leverage that knowledge in a data-driven, entrepreneurial environment.

As the Head of Brokerage and Carrier Operations for the Benefits Platform Team, you will own the ongoing operations of our insurance brokerage. Your role will be a combination of ensuring we fulfill our ongoing responsibilities as a licensed brokerage, while building the team, systems, and processes needed to scale and support more customers across multiple insurance lines. 

The Benefits Platform Team is a new investment at Justworks, and operates as an autonomous and tight knit cross-functional unit. The team is responsible for accelerating the growth of the core business by building and running a new, hyper flexible benefits platform and brokerage that will serve as the launch pad for multiple new products, services, and partnerships over the next 5 years.

Your Success ProfileWhat You Will Work On
  • Define a strategy on how we will scale our brokerage operations across multiple markets and insurance lines, collaborating with our GTM lead, Program Manager, and ProdEng team to ensure a seamless customer experience 
  • Be the liaison between Justworks and insurance carriers - understanding where they are investing and their goals, and how their producer platforms work, and interpreting their business rules and requirements for our ProdEng team. 
  • Foster strong relationships with key Sales and Technology leaders at carriers in our target markets, using those relationships to negotiate more efficient ways to send and receive data from the carriers. 
  • Hire / build an Operations team who will serve as the experts on how data is sent, received, and processed by carriers, and who will keep the integrations between us and carriers running like a well oiled machine.
  • Collaborate with other internal stakeholders who work on our broker ecosystem, to ensure we remain a strong partner to the broker community
  • Keep a finger on the pulse of all things group health insurance, from carriers to point solutions 
How You Will Do Your Work

As a Head of Brokerage and Carrier Operations for the Benefits Platform Team, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
  • Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
  • Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees.
  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
  • Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
  • Minimum of 10 years working within a Ben Admin company or tech enabled brokerage, in an operations role
  • Minimum of 3 years building out an Ops team, and associated systems / processes from scratch
  • Demonstrated ability to work with health insurance carriers and be both resourceful and persuasive while dealing with their constraints 
  • Comprehensive knowledge of responsibilities and services expected from a brokerage, as dictated by states, carriers, and the expectations of customers 
  • Highly analytical, using data to back up thinking
  • Experience working directly with a ProdEng team, especially one building a new product 
  • Experience going 0 to 1, seeing a tech company through multiple stages of growth is a plus 
  • Excellent written and verbal communication skills, ability to work cross functionally across all functions / levels 

#LI-Hybrid #LI-ZP1

Please Note: In accordance with New York City public health requirements, and because this position requires onsite work, this position will require the successful candidate to show proof of vaccination against COVID-19.  As an equal opportunity employer, Justworks will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. 

Our DEI Commitment

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Where we are

Justworks’ new headquarters at 55 Water Street, located in downtown NYC, overlooks the East River and Brooklyn Bridge.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • AsanaManagement
    • BasecampManagement
    • ConfluenceManagement
    • Google DriveManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM
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What are Justworks Perks + Benefits

Justworks Benefits Overview

People are our most prized asset. We do hard work, and we’ll always work hard to take care of you.

Culture
Volunteer in local community
Whether it's through Justworks-sponsored initiatives or in pursuit of a cause that matters to you, get paid while you're giving back. All Justworks’ employees get up to five fully-paid volunteer day
Friends outside of work
Get to know your colleagues and make new friends during outings to local NYC events, our annual summer camp retreat, and monthly random lunches.
Eat lunch together
Monthly random lunches help us all take some time out to meet people from across the company.
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Justworks’ dedicated program manager for Diversity and Inclusion (D+I) oversees the company’s formal practices and policies.
Highly diverse management team
Justworks is committed to constantly improving our diversity, equity, and inclusion initiatives across the entire company.
Unconscious bias training
Diversity manifesto
At Justworks, we believe it takes diversity of identity, culture, and life experience to create a world in which starting, running, and joining a growing business is an accessible option for all.
Diversity Employee Resource Groups
Justworks has eight Employee Resource Groups (ERGs) that are all committed to making the company's work culture more diverse and inclusive.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Justworks employees can contribute up to $2,500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Justworks offers its employees multiple wellness perks including access to Talkspace, Classpass, Gympass, and a complimentary membership to Headspace.
Mental Health Benefits
Justworks offers employees access to Talkspace and an annual complimentary membership to Headspace.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Justworks Family Matters Employee Resource Group hosts events throughout the year for employees and their families to participate.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Enjoy access to top-notch medical, dental, and vision insurance with the options you need to feel secure and take care of yourself, your way. Justworks offers plans with 100% covered premiums for individuals and 90%+ covered premiums for families.

Taking care of yourself doesn't end with having good health insurance, especially when it comes to dealing with stress or issues in your life outside of work. Get free access to Talkspace, the leader in anonymous, accessible, and professional online therapy. Plus, with Health Advocate, you’ll have legal, financial, and medical bill resources at the ready.

We carefully vet the benefits and perks we offer in Justworks. That means you get access to all the same great options as our customers, plus everything that’s still in beta — all while helping to make our product even better.

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