This is a Head of Operations role at a stealth venture in the form of a home care delivery and engagement platform launching out of Redesign Health. We are on a mission to holistically address key drivers of health outcomes.

About the Role

As the founding Head of Operations at this venture, you will get your hands in all areas of the business and help set, manage and drive all key strategic initiatives to ensure alignment among goals, timelines, cost, and quality. You’ll be responsible for identifying, prioritizing, and solving this venture’s most critical opportunities. The Head of Operations will report directly to the CEO.

Responsibilities:

• Build and own the operational design for effective service delivery across key activities including recruiting, training, safety & reliability, deployment, and customer excellence.
• Drive continuous improvements in core operating metrics.
• Partner with the leadership team to define and track key performance indicators to responsibly manage resources and achieve strategic goals.
• Collaborate with the engineering and product teams to ensure the technology platform seamlessly integrates with the operations of the business.
• In collaboration with the leadership team, own and drive rollout plan for expansion and partnerships with payors, providers and other stakeholders.

Relevant Experience:

• Strong organizational, analytical, prioritization, time management, project management, and people management skills.
• Demonstrated success launching and operationalizing new products, markets, and/or projects.
• Experience defining and owning operational processes and KPIs.
• Data-driven decision maker.
• Ability to be a scrappy individual contributor, while also having the ability to lead a team and delegate.
• Experience working within complex environments and the ability to effectively multitask.
• Confident executive presence, strong collaboration skills and ability to partner with multiple stakeholders concurrently.
• Self-awareness and skilled at identifying your superpowers and cultivating those of others.
• A forward-thinking perspective and the ability to work with purpose and optimism.
• Experience in operations, early-stage start-up and/or banking/consulting/PE.
• Home healthcare, on-demand, or marketplace experience a plus.
• 7-10+ years of experience.

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Redesign Health is a healthcare innovation platform. We bring together entrepreneurs, industry experts, and investors to launch companies that transform the healthcare system and empower people to live their healthiest lives. Our first companies include Candid, Lively, Ever/Body, and Vault Health. We’re capitalized with permanent capital from world-class institutional investors and entrepreneurs. 

Redesign’s mission is to empower people to live their healthiest lives by elevating patient experiences, increasing information transparency, and democratizing access to high-quality healthcare.

Our vision is to connect extraordinary people and ideas with capital and resources to create better healthcare solutions.

At Redesign, we value achieving results thoughtfully, quickly, and compassionately. To give a sense of what our team is all about, these are the values that guide our work:

• Solve for impact: Healthcare is complex and opaque, but we’re positioned to meet the challenge. If not us, then who?
• Patients first: We are all consumers of healthcare. We create real solutions for real needs.
• Outcome over egos: Our work is bigger than us. What we’re building together is greater than the sum of the parts.
• Bias for action: We move fast, but we’re deliberate. We don’t delay success or failure.
• Continuous learning: We seek feedback early and often. Iteration and insight allow us to connect the dots and are key to our process.
• Practice good intent: We take our work seriously, but we’re never too busy to be kind.

We are a proud Equal Opportunity Employer and want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or other applicable legally protected characteristics. We choose our team members based on merit and business needs. It's the right thing to do.