What You’ll Do:

The Head of Strategic Client Management leads our fast-growing global strategy & client service team.  With deep multi-channel marketing and industry knowledge, the Head of Strategic Client Management is responsible for building and nurturing the team that is ultimately responsible for client satisfaction, turning our industry-leading creative data and platform intelligence into tangible client value while building a scalable platform service model.

• Drive client satisfaction, growth & retention
• Build & manage a global team of strategic client directors, managers and associates; determining staffing needs, evolving roles & responsibilities as our offering evolves, and nurturing the team’s growth and well-being
• Bridge analytics and creative development by effectively translating data into action; you’ll merge science with art, and skillfully guide the team through developing work that works - rooting testing plans and all recommendations in deep understanding of best practices, data performance, and brand / business strategy.
• Develop systems & structures that fuel a scalable platform service model for brand direct, agency, platform partnerships, and SMB relationships
• Collaborate tightly across the client solutions org, connecting strategy and service to our creative operations and our scaled service ecosystems.   
• Build a strong partnership with sales teams, finding ways to best deploy strategic recommendations into the sales process to both land and expand clients.  
• Translate client needs into product opportunity, identifying opportunities to evolve & grow our product.   
• Provide executive level client leadership for key existing and prospective stakeholders 
• Be a positive contributor to the VidMob community and culture: participating in our commitment to giving back through VidMob Gives, positively problem-solving and collaborating to build a better company, and upholding

What We’re Looking For

• You have 10+ years of proven experience working in related fields (i.e Brand Strategy, Performance Marketing, Data Strategy, Creative Strategy, Media Strategy) with an emphasis on client service
• You are fluent in working with digital platforms in a marketing capacity, collaborating with creative, data and media agencies as well as client marketing organizations.
• You are global; you understand and value cultural differences yet have a knack for finding common ground as we build a consistent international solution.  You have experience navigating global vs local market needs. 
• You have experience across many client types, from brand-driven packaged goods and luxury brands to fast-moving performance-driven digital native brands
• You have superb interpersonal skills; you build bridges and have high EQ.  You  are a highly effective communicator, who can simplify the complex.  You are an excellent listener while also having a strong presence in meetings.
• You are a right & left-brained thinker; you connect the dots, and delight in the application of data to drive performance in creative storytelling.
• You have the vision that connects client experience to product opportunity, and the ability to operationalize new capabilities through people, process and product. 
• You have excellent organizational skills and are a proven initiator who needs minimal guidance to achieve goals.
• You are naturally comfortable interacting with and influencing stakeholders at all levels of an organization, including executive and C-level, both internally and with clients.  You work cross-functionally with ease.  
• You are reliable, and excited to show up each day with a “can-do” attitude; you’re fluent in modern ways of working - you don’t miss a beat, working with and leading in a distributed workforce. 
• You see opportunity in problems, and approach them with positivity.  You embrace growth and the necessary change that must come with it.  You are a builder at your core.
• You have a bias towards action; you prefer to try something quickly than perfect it over a longer period of time.  You work iteratively towards a goal and are comfortable with a “minimal viable product” mindset.  We promise clients an agile test & learn creative solution, and that’s how you function as a leader as well.  
• You care deeply for your team’s growth and well-being and are a culture champion
• You value our mission and seek ways to further our commitments to diversity & non-profit work through our creator community and VidMob Gives

Details

Location: NY or Chicago

Compensation:  Competitive salary and equity (based on experience). 

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Stock Option Plan
• 401k Plan