Zocdoc
New York, NY

Head of Trust & Safety at Zocdoc

| Greater NYC Area
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Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.
Healthcare moves slow. We move fast. Patients deserve speed and convenience. 


The safety and health of our employees is our top priority.  As such, our return to office plan will follow a phased approach, working towards a hybrid model. Starting September 13 until the end of the year, our hybrid model will consist of two encouraged in-office days (Wednesday & Thursday); there will not be any mandatory return to office in 2021. Learn more about our return to office philosophy and plans here!

Your Impact on our Mission:

As a Trust & Safety Lead, your mission is to ensure that Zocdoc remains a safe, trustworthy, and secure platform for both our patients and providers. As the founding leader of this newly formalized function, you’ll be tasked with building a structured Trust & Safety organization that can not only keep pace with Zocdoc’s rapidly growing and evolving marketplace but can also be viewed as a strategic lever to ensure we uphold our Community Standards, protect revenue, and mitigate risk through sound operations and clearly defined principles.

Zocdoc’s Trust & Safety function will be the nexus of our Community Standards, partnering with cross-functional teams such as Product, Data, Sales, Service, and Legal to enhance our product and policies to maintain a trusted environment for all of Zocdoc’s users. As the leader of Trust & Safety, you’ll be responsible for identifying, prioritizing, advocating for, and measuring key Trust & Safety initiatives across Zocdoc.

You’ll enjoy this role if you… 

  • Can articulate, and generate buy-in for, a long-term Trust & Safety strategy, roadmap, and hiring plan
  • Are a passionate operator, who can bridge the gap between strategy and execution
  • Have a talent for interpersonal savvy; you’re humble and authentic, but confident in serving as the go-to expert in all things Trust & Safety
  • Thrive in entrepreneurial settings where creativity and grit are required

Your day to day is… 

  • Owning and enforcing Zocdoc’s Community Standards to ensure all participants on our platform feel safe and respected
  • Acting as a true business owner with a sense of urgency to quickly gather and align stakeholders and respond to any unforeseen threats or activities that could put Zocdoc or its users at risk
  • Overseeing day-to-day Trust & Safety operations and execute against key workflows designed to rapidly address user concerns, both directly and through a team of user-facing representatives
  • Translating strategic priorities into thoughtful deployment plans that incorporate operational realities and enable rapid execution across teams
  • Driving initiatives to advance Trust & Safety priorities across the organization, collaborating with senior stakeholders across Legal, Information Security, Sales, Operations, Product, and others
  • Partnering with our Data and Product organizations to uncover, monitor, and mitigate user abuse of the Zocdoc platform
  • Constantly improving policies and processes meant to address and eliminate bad actors while minimizing friction for everyday users
  • Recruiting and managing a best-in-class organization of well-rounded Trust & Safety professionals

You’d be successful in this role if you have… 

  • 7+ years of work experience in a hands-on operations role with a strong strategic component, including 2+ years in a Trust & Safety (or similar) function
  • A proven track record of collaborating across departments and all levels of leadership, including a well-equipped influencing toolkit that is effective across a diverse range of stakeholders
  • Strong communication skills and an ability to translate data insights into a vision that can be successfully tailored to various stakeholders
  • Ability to thrive with autonomy and prior demonstration of the ability to spearhead an idea into a well-run operational machine
  • Resourcefulness, nimbleness, and the ability to stay positive under pressure
  • Comfort with taking initiative in a constantly-changing work environment 
  • Willingness to roll up your sleeves and be resourceful to solve ambiguous challenges
  • A track record of success in project management and the ability to lead and direct various people/teams across verticals within the company
  • A passion for operational excellence and organization

Benefits:

  • Unlimited PTO
  • 100% covered health care option for employees
  • Catered lunch along with snacks (when back in office)
  • Cell Phone reimbursement 
  • Commuter Benefits
  • Convenient Soho location

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. 


Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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Where we are

568 Broadway, New York, NY 10012

Technology we use

  • Engineering
    • C#Languages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDatabases
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What are Zocdoc Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Short Term Disability insurance covers 60% of weekly pay (capped at $1,500/week) for up to 12 weeks.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Zocdoc offers weekly in-office yoga classes every Thursday.
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer a generous 10-18 weeks of fully paid Parental Leave.
Family Medical Leave
Employees who meet the FMLA eligibility criteria qualify for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

Jobs at Zocdoc
64

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As Product Counsel, you will be a key advisor to Zocdoc’s product, engineering and marketing teams, providing legal insight on issues including but not limited to: data security and privacy, marketing and advertising compliance, and health regulatory compliance.  You’ll work collaboratively, with autonomy, and help manage multiple high priority, high value projects alongside passionate and mission driven Zocdoc’rs. Most of all, you’ll play a role in helping launch amazing product experiences that give power back to the patient!

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Senior Software Engineer, Developer Platform

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1 week ago
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Zocdoc
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Senior Product Manager, Provider

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2 weeks ago
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Zocdoc
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Accounting Operations Associate

Zocdoc
Greater NYC Area
2 weeks ago
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Zocdoc
Greater NYC Area
2 weeks ago
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Zocdoc
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Manager, Design System

Zocdoc
Greater NYC Area
2 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  The safety and health

Senior Product Manager

Zocdoc
Greater NYC Area
2 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  The safety and health

Director, Patient Product Design

Zocdoc
Greater NYC Area
2 weeks ago
As we grow our patient team is looking for a design director to lead our patient team and define the end-to-end experience. Zocdoc's mission is to give power to the patient -- as the design director for the patient team, you will be responsible for the end-to-end patient experience. This includes helping first time users find the right type of care and the provider, or services, that best aligns to their needs. Zocdoc is in a unique place to resolve these problems as we aggregate providers, insurance data, and quality indicators.

Product Designer

Zocdoc
Greater NYC Area
2 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  The safety and health

Group Manager, Enterprise Growth Strategy & Operations

Zocdoc
Greater NYC Area
2 weeks ago
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Manager, SMB Growth Strategy & Operations

Zocdoc
Greater NYC Area
2 weeks ago
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Senior Data Engineer

Zocdoc
Greater NYC Area
2 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  Your Impact on our

Principal Product Manager

Zocdoc
Greater NYC Area
2 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  The safety and health

CRM Senior Marketing Manager

Zocdoc
Greater NYC Area
2 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  The safety and health

CRM Marketing Associate

Zocdoc
Greater NYC Area
2 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  The safety and health

Android Engineer

Zocdoc
Greater NYC Area
2 weeks ago
We are looking for a Mobile Engineer, focused on Android to join our engineering team at Zocdoc! In this role, you’ll balance individual contribution with mentorship. You’ll work on some of our most exciting and complex projects. Mobile Engineers focus on building out our mobile technology infrastructure and are responsible for helping to grow Zocdoc’s reach and drive increased patient conversions. You’ll build scalable products that make the healthcare experience for patients, providers, and Zocdocr’s simpler, safer, and more efficient.

iOS Engineer

Zocdoc
Greater NYC Area
2 weeks ago
We are looking for a Mobile Engineer, focused on iOS to join our engineering team at Zocdoc! In this role, you’ll balance individual contribution with mentorship. You’ll work on some of our most exciting and complex projects. Mobile Engineers focus on building out our mobile technology infrastructure and are responsible for helping to grow Zocdoc’s reach and drive increased patient conversions. You’ll build scalable products that make the healthcare experience for patients, providers, and Zocdocr’s simpler, safer, and more efficient.

Account Manager

Zocdoc
Greater NYC Area
2 weeks ago
Our Mission Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve. Healthcare moves slow. We move fast. Patients deserve speed and convenience.  Please be advised that

Technical Recruiter

Zocdoc
Greater NYC Area
2 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  The safety and health

Marketing Channel Manager (Provider Acquisition)

Zocdoc
Greater NYC Area
2 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  The safety and health

Senior Full-Stack Engineer

Zocdoc
Greater NYC Area
2 weeks ago
We are looking for a Senior Software Engineer (SSE) to join our engineering team at Zocdoc! As a SSE at Zocdoc you’ll balance individual contribution with mentorship. Full stack SSE’s have the opportunity to work across the stack, front to back and everything in between. You’ll take ideas from inception to reality by rapidly building prototypes, iterating and releasing them. You’ll build scalable products that make the healthcare experience for patients, providers, and Zocdocr’s simpler, safer, and more efficient.

Director of Engineering - Provider Services

Zocdoc
Greater NYC Area
2 weeks ago
As our Director of Engineering you’ll work closely with our Product team to build a better health care experience. Your leadership of our software teams will result in us shipping quickly with the right amount of investment in infrastructure, bettering our product and improving the lives of millions of patients.  Your dedication to building a culture of transparency, inclusion, and support will help ensure that our engineering is always evolving and growing.  Your ability to combine technical capabilities, digging into details to unblock teams and steer through complex engineering tradeoffs, with business knowledge and context is crucial for the success of Zocdoc. 

Senior Product Marketing Manager

Zocdoc
Greater NYC Area
3 weeks ago
Zocdoc’s most important asset is our people.  As a Senior Product Marketing Manager you’ll play a meaningful role in shaping, communicating, and launching Zocdoc’s innovative products to consumers. You’ll bring audience, industry and opportunity insights to the product development stage. You’ll collaborate closely with marketing, sales and product teams leading the development of value propositions, go-to-market plans, including messaging and adoption strategies. This is a great opportunity for a smart and passionate marketer to directly impact how users experience Zocdoc, while driving growth for the business.  

Senior Analytics Engineer

Zocdoc
Greater NYC Area
3 weeks ago
Zocdoc is seeking an Analytics Engineer that will be part of a centralized team focused on creating and maintaining a robust analytics layer that powers Zocdoc business intelligence tools and enables the business to answer questions quickly, consistently, and reliably. You will take ownership of transforming raw data to production-quality models and creating sanctioned dashboards that drive all critical analysis across the organization.

Senior Director, Commercial Operations

Zocdoc
Greater NYC Area
3 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  The safety and health

Executive Assistant

Zocdoc
Greater NYC Area
3 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  The safety and health

Software Engineer

Zocdoc
Greater NYC Area
3 weeks ago
We are looking for a Software Engineer (SE) to join our engineering team at Zocdoc! As an SE at Zocdoc you’ll balance individual contribution with mastering best practices and collaborating with your peers. You’ll take ideas from inception to reality by rapidly building prototypes, iterating and releasing them. You’ll build scalable products to make a simple and efficient healthcare experience for patients, providers, and your fellow Zocdocr’s.

Senior UX Researcher

Zocdoc
Greater NYC Area
3 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  The safety and health

Principal Software Engineer

Zocdoc
Greater NYC Area
3 weeks ago
Our MissionZocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.Healthcare moves slow. We move fast. Patients deserve speed and convenience.  Your Impact on our