Insurance Operations Associate (Hourly)

| Greater NYC Area | Remote
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At Alma, we’re making it easier for people to access high quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our product experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. Alma has raised funding from incredible investors like Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, and First Round Capital, and was named one of Fast Company’s Most Innovative Companies in Health in 2020.

Insurance Operations Associate (Hourly)

Alma is looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited to work with the Alma Insurance team. The successful candidate will be able to ensure a high level of detail and accuracy, can work quickly and efficiently across multiple systems and browsers, and has great communication skills.  The Insurance Operations Specialist role will be part of Alma's Insurance Operations Team.

What you'll do:
  • Support with provider credentialing
  • Check patient eligibility through payer portals and calling insurance payers
  • Communicate eligibility to patients and clinical providers
  • Post client payments in our billing software, Kareo
  • Review electronic claims from insurance payers, and posting payments
Who you are:
  • You are organized, detail-oriented, with ability to prioritize work effectively
  • You are computer proficient with the ability to type 70+ WPM
  • You are comfortable learning and working across multiple software platforms including Google Drive, Kareo, Square, and more
  • You have strong communication skills - ability to communicate accurately and effectively with internal and external stakeholders
  • You are able to work between the hours of 9am-5:30pm ET 
  • You may have experience in healthcare insurance eligibility and billing  
  • You are passionate about mental health and our mission at Alma
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • MySQLDatabases
    • RedisDatabases
    • AsanaManagement
    • AirtableCRM

An Insider's view of Alma

What projects are you most excited about?

We're all feeling the world starting to take mental wellness more seriously but it is still a space fraught with confusion & lack of understanding. It's exciting to think about the opportunities for innovation when it comes to helping people find the perfect therapist, simplifying access & affordability in a space that has been difficult to enter.

Nick

Chief Technology Officer

How has your career grown since starting at the company?

Alma has given me the trust, autonomy, and support to lead the Growth Team while consistently challenging me to evaluate the impact of all strategic decisions on the business both in the short-term and long-term. The opportunity to learn and grow is continuous as I work alongside passionate experts.

Ashley

VP, Growth

What is your vision for the company?

Mental health care is a very intimate and highly personal experience. There's no one-size-fits-all approach to high-quality care. At Alma, our job is to support providers and champion their expertise so they can focus on meeting clients where they are and partnering with them to achieve lasting results.

Dr. Harry Ritter

Founder and CEO

How do you empower your team to be more creative?

To be creative requires time to think big and trust from your manager to be brave in making big ideas happen. If weeks are frenetic with zero time for deep thinking, inertia will get in the way of innovation every time. And when big, bold bets come to the table, I emphasize that whether we succeed or fail, our learnings will be equally valuable.

Claire

VP, Marketing

What are Alma Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Happy Hours
Home Office Stipend for Remote Employees
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