Managed by Q is the platform for office management. We help the world’s leading companies build, design, staff, and manage their workplaces. By connecting office operations teams to dedicated workplace experts and top commercial service providers, Managed by Q enables companies to create inspiring offices and a deliver a great workplace experience for their teams.

Managed by Q was founded in 2014 with a vision of changing how we interact with our workspaces. Today, our team helps thousands of companies nationwide operate their offices and create an environment that inspires their teams’ best work. Empowering others and building diverse and inclusive teams are core to Managed by Q’s mission. We are committed to creating good jobs, helping small businesses grow, and enabling companies to focus on what they do best. Managed by Q is headquartered in New York, with offices in San Francisco, Los Angeles, Chicago, and Boston. Managed by Q is backed by the world’s leading investors, including Google Ventures, RRE, Homebrew, Greycroft, and Staples. If you have a love of learning, are drawn to hard problems, and want to spread opportunity within your community, we’d love to meet you.

Responsibilities will include:

• Provide a high-level quality of customer service to our employees and adhere to the set SLAs for response and resolution times.
• Assist in the support of internal and third-party applications and infrastructure.
• Document the continuing iteration of the IT team's knowledge base and ensure it’s maintained to the highest quality and accuracy.
• Support, troubleshoot, respond and resolve hardware, internet (WiFi), printer, and software related technical issues via our ticketing system, Hivy.
• Partner with the IT Manager and People & Culture team to refine our new hire on-boarding process.
• Be the team lead in provisioning new laptops through our computer management platform, Jamf Pro-Casper Suite for new hires.
• Provide support for our various audio and video software platforms like ClearOne Spontania and GotoMeeting.
• You will support, administer, and manage Q’s conference room technologies like Robin Rooms, Apple TV and HighFive.
• You’ll lead in keeping up-to-date the IT team’s hardware inventory, manage vendor information, and perform administrative duties as advised.
• You will provide remote support to our city offices through various channels of communication like Slack and Hivy.
• Analyze all networks, online resources, and computer systems and recommend improvements.
• Assist in carrying out large-scale IT projects with the rest of the team.

Qualifications:

• About one (1) to three (3) years’ of experience in a technical or customer service support role working in a fast-growing service oriented company (startup experience a plus!)
• Resourcefulness - ability to make the seemingly impossible possible
• Multitasker - One, two, three, or more things going on at once? No problem, you got this!
• Organized - A place for everything, and everything in its place
• Experience supporting software like G Suite (Google Apps), MacOS, iOS, TvOS, ChromeOS, Android, Windows, and audio system experience is a plus
• Some networking experience is a huge plus
• Incredibly strong customer service skills, and a passion for going above and beyond to make people truly happy
• Cool under pressure, every time
• Able to juggle multiple priorities without dropping any balls
• Great communication skills and excellent at working with multiple teams to accomplish company and team goals

Benefits:

• Ground floor opportunity at one of the fastest growing companies in the world
• Competitive salary
• Generous Stock Options
• 401(k) with company matching
• No cost premium option for medical and dental insurance
• Casual dress and pet-friendly office
• Q will provide a MBP (MacBook Pro) & cool Q brand wear
• Team lunches, happy hours and company outings
• An insanely supportive, hardworking team, building something BIG