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IT Support Technician

| Greater NYC Area
Build the programs to help Flexport grow

Our team works cross functionally with our partners in IT Operations Engineering, Security, People Ops, and other teams to coordinate work, handle ticket escalations and resolve issues. We onboard new employees, provision new hardware, provide hands-on support and adhere to security standards for all Flexport employees globally. Ultimately we are responsible for supporting Flexport around the world, in over 12 offices in 6 different countries.

The opportunity:

Flexport is looking for an IT Support Technician who is passionate about providing an amazing customer experience, while delivering outstanding technical support. You will be a customer service and support evangelist, working full time at our help desk and assisting our customers via in person walkup, support tickets, email, or chat as needed. You love building relationships, both with customers/business partners, and IT team members alike. You are passionate about IT end user support, have a background in Mac software and hardware troubleshooting, and are hungry to learn enterprise IT from the ground up.

You will:
  • Provide support at our IT Help Desk, full time, during normal business hours
  • Build and configure new hire laptops
  • Deploy and configure VOIP phones
  • Provision and track loaner systems
  • Work with employees to perform computer upgrades and migrations
  • Provide first tier support for AV issues
  • Process returned assets and prepare them for reuse/recycle
You Should Have:
  • 1-2 years experience of IT Support in a professional environment
  • Some experience with support ticket management and tracking
  • Strong customer service, problem solving, and teamwork abilities
  • Outstanding communication and interpersonal skills
  • Basic knowledge of Mac OS, iOS and Android (ACMT preferred)
  • Basic knowledge of Windows 10
  • Network fundamentals (laptop connectivity, VPN, printing)
  • Familiar with GSuite
  • Basic knowledge of audio/video troubleshooting and support
  • Ability to participate in a support schedule that may include after hours and weekend support
  • Some heavy lifting required
About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

Worried about not having any freight forwarding experience?
  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Read Full Job Description

Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

We're in Chelsea near the Flatiron Building. We’re surrounded by world-class restaurants, great access to transit, and tons of inspiration!

An Insider's view of Flexport

What’s the vibe like in the office?

Our office can be described as positive and lively. The open floor plan allows collaboration to constantly flow amongst teams. In addition, we have private offices and phone booths when we need to hide away, focus, or have meetings with our teams.

Nicole

Senior LCL Associate

What projects are you most excited about?

The projects I’m most excited about are centered around people development. From our candidate experience, to onboarding, skill mastery, and promotions, it’s imperative that we challenge the status quo.

Jessica

Sales Development Manager

What makes someone successful on your team?

Be organized, intellectually curious, and ready to jump in and roll up your sleeves starting from Day 1.

Mike

Global Operations Manager

What is your vision for the company?

At Flexport, we want to make trade easier for every business. We support our clients by making international shipping easier and more efficient. For me, my goal is to create an office culture where people feel empowered in their roles, enjoy collaborating with one another, are challenged to solve real-world problems, and have fun while doing it!

Kaitlyn

NY GM | SVP Sales & Account Management

How has your career grown since starting at the company?

I've grown while working at Flexport because we're encouraged to learn new things, take on leadership roles, and to step outside of your comfort zone. This job has challenged me to constantly improve, both personally and professionally.

Sara

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Flexport holds an annual volunteer week for different offices to get involved within their local communities. Flexport also offers 10 hours of paid volunteer work each year!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Flexport NYC partners with awesome fitness organizations in the local area to hold monthly workouts for our employees!
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Flexport has a fully stocked kitchen including unlimited snacks, cold brew, and kombucha on tap!
Happy Hours
Happy hours are hosted On occasion .
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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