Who We Are: 

Ocrolus is a Series B venture-backed FinTech company that uses Artificial Intelligence and crowdsourcing to automate financial review processes. The Company transforms e-statements, scans, and cell phone images, regardless of quality, into 99+% accurate digital data. By replacing tedious, imperfect human audits with sharp, AI-driven analyses, Ocrolus modernizes financial assessments in lending and a variety of other industries.

We’re looking for a L2 Support Engineer who can come in and assist our team in the investigation/resolution of technical issues with customers. We need someone with a strong and successful track record of solving hard problems using out of the box thinking.

Responsibilities

• Interface with customers via Ocrolus Support Channels
• Investigate technical issues with client integrations or internal system
• Delegate issues to downstream teams for deeper investigation
• Coordinate with Product team to troubleshoot and devise solutions
• Maintain documentation and playbooks related to Support and System Operations
• Maintain healthy and fruitful relationships with customers through customer feedback surveys
• Guiding customers though installation of our platform and basic configuration
• Be flexible, self-motivated and a fast-learner

Requirements

• 2+ years experience with HTTP
• 2+ years experience with JavaScript (specifically data-structures and JSON)
• 2+ years of experience with SQL
• 2+ years of experience with Python
• 1+ years experience with AWS
• Experience building and maintaining machine-to-machine B2B integration systems
• Diagnostic capabilities, i.e., ability to apply problem solving methodologies to diagnose and solve operational problems
• Change Management and documentation skills
• Troubleshooting abilities with Microsoft Excel, including Macros and VBA
• Software related Bachelor’s degree

We’re a young and rapidly growing FinTech company - if you have ever wanted to jump on a rocket ship as it’s taking off, now is your chance!