Lead Client Advisor
Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level healthcare with the convenience of telemedicine.
In just three years, we’ve built four brands on top of our platform: Keeps (for men’s hair loss), Cove (for migraine), Evens (for GI conditions), and our newest brand, Picnic (for allergies). We’re growing rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.
This year, we are honored to become Great Place to Work certified and be included on Built In's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day.
The Role
The Lead Client Advisor will be the first sales hire at our Keeps hair restoration practice in New York City. They will be the primary contact for patients as they research, explore, and ultimately select a hair restoration procedure that’s right for them. The Lead Client Advisor will operate as a liaison between the patient and the doctor, ensuring an educational, high touch, human-first consultation that always keeps what’s best for the patient in mind. This is a sales role that has high earning potential with salary plus bonus.
You will have a chance to create a sales process from the ground up - building the client advisor “playbook”, meeting with prospective patients in-person and virtually, and performing consultations on hair restoration methods and options at Keeps. You will assume responsibility for a high value, and often long lead time, sales funnel with a focus on providing world-class customer service. You will follow-up with clients via phone and email, and develop strong innovative ideas and concepts for client interaction.
Keeps has ambitions to take on the hair restoration market across the US. You will have a unique chance to craft operating procedures, provide expert care to our widespread patient base, and take on added responsibility as we create a nationwide hair restoration presence.
This role is based at our practice in New York City.
You should have:
- A bachelor’s degree (preferred but not required)
- 3-5 years of sales experience in hair restoration (FUE), pharmaceuticals, or medical devices
- A highlighly motivated and confident personality
- Strong people skills and an ability to listen to others
- Competitive salary packages and career development opportunities
- 100% coverage on many health, dental, and vision insurance plans
- 401k with a match, commuter benefits, and FSA
- Budget for the technology tools you need — whether it’s a laptop, monitor, or special software
- Annual $750 vacation stipend and $750 wellness allowance
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us to request accommodation.
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