Manager, Operations and Delivery Model Design at Cityblock Health
Covid 19 Update - Please Read:
Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.
Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
- Aim for Understanding
- Be All In
- Bring Your Whole Self
- Lean Into Discomfort
- Put Members First
About the Role:
You will turn the strategic, clinical, and/or business intents for our care delivery model into a fully fledged, high performance operational model that enables us to completely and efficiently serve our patients
- Leads a team in engaging with business partners to analyze, design, implement, and update processes by utilizing sound process improvement models and techniques
- Manages design or redesign of processes or projects using six sigma/Agile/process improvement methodologies.
- Integrates best practices with process design to ensure continuous process improvement.
- Builds action plans and drives execution.
- Applies business redesign concepts and practices.
- Leverages quantitative analysis skills in driving for cost /benefit solutions.
- Engages in new platform development and works with all impacted stakeholders on day to day issues and improvements.
- Defines and designs operating models to meet business needs
- Understands problem statements and needs at a deep level to create, build, test and launch operational processes, technologies and roles
Requirements for the Role:
- Experience leading on large-scale and complex people, process, and technology projects especially clinical and health service workflows
- Excellent written and verbal communication skills, including tailoring the message to the audience, and documenting findings and recommendations
- Very strong self-motivation, self-direction, organizational skills, and the ability to manage priorities without sacrificing quality or timelines
- Prior experience in Healthcare, Pharmacy, or Insurance service workflows
- Excellent organizational skills
- Analytical, data-driven approach to decision making
- Demonstrated high emotional intelligence + ability to navigate large, matrixed organization
- Proven ability to communicate effectively and confidently with senior executives
- High level of integrity and management of confidential information
How We Define Success:
- Scalable, effective, and efficient operations that meet our clinical and business outcomes
- On time, high quality delivery of projects and assignments
- Effective management of a portfolio of offerings
- Drive effective growth of the Member Services Operating Model voice throughout and around the company
- Effective engagement of cross-functional leaders in all Program Design and Implementations
Nice to Have, But Not Required:
- Intensive training in core business skills (e.g., 4+ years of management consulting, MBA, or similar experience)
- Six Sigma, Lean Certification (Green Belt or Black Belt),
- PMP Certification and Agile Certifications
What We’d Like From You:
- A resume and/or LinkedIn profile
- A short cover letter, please!
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.