Manager, Partner Operations (Revenue Cycle)

| Greater NYC Area

Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers leverage real-world oncology data at a scale and clinical depth never before seen, to advance cancer care and accelerate research.

As the Operations and Implementation Manager, you will work together with our account management, operations, customer success, product teams and subject-matter expertise teams at Flatiron to ensure the quality, efficiency and performance of our oncology customers’ Revenue Cycle Management (RCM) operations. You will manage our relationships with business partners both domestic and international, and support our new client implementations to help align with best practice workflow and revenue optimization.

Responsibilities:

Manage and Optimize Vendor Relationships

  • Define and implement quality programs for key partners, including holding partners accountable for results
  • Oversee quality and compliance audits for revenue cycle operation
  • Serve as primary point of escalation for US based staff regarding overseas operations, and manage escalations from customers and internal stakeholders to resolution
  • Help operationalize new service offerings or modifications to partner processes, including documenting process and ensuring accurate adoption by all teams
  • Work with US based teams to optimize relationship with vendors, both overseas and domestic
  • As new potential vendors are surfaced, the manager will own creating operating norms with vendors and implementing new processes to ensure successful and efficient adoption
  • Define data requirements to measure results for effective vendor relationships and work with Product and Eng teams to measure those metrics
  • Review existing workflows and push for consistency and transparency to ensure scalable business infrastructure
  • Look for opportunities to reduce manual processes, both for partner operations and Flatiron teams in order to reduce level of effort required to support a client
  • Help manage the inputs to gross margin with the intention of maintaining or improving margin for RCM clients

Implementation Expert

  • Expert understanding of RCM processes, especially those that involve partner operations and handoffs between clients and partners
  • Work with Engagement Managers to scope required workflows for new clients, aligning those workflows with best practice for our overseas operations and supporting the roll out of processes across all teams
  • Help translate client asks and requirements to actionable and efficient workflows
  • Help Engagement Manager’s define implementation timelines for new clients, being mindful of capacity and opportunity costs of decisions, work with both teams to ensure we optimize for results and minimize costs
  • Hold vendor partners accountable for client results, and work with vendor partner to adjust processes as necessary to meet quality requirements

About You:

  • This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders
  • Ability to explore and interpret process workflows, data, and metadata to synthesize and execute strategies for process improvement
  • Operationally minded person who seeks to create standardized processes
  • Demonstrated ability to carry a collaborative culture and management style to interactions with internal and external stakeholders
  • Proven success in a client services organization
  • Ideally, experience with business process optimization and RCM technology or workflow implementations
  • Willingness to travel overseas up to 8x per year or as necessary, additional client travel required, likely overall travel around 50%

Bonus Points:

  • Strong data analysis and data storytelling skills
  • Proven ability to think outside the box, optimize processes and lead change
  • Strong organization and project management skills
  • Previously played a key role in growing a large operations team
  • Lean Six Sigma certified
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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