Manager, Reverse Logistics
ABOUT THE ROLE
Peloton is seeking an Operations Manager to support a reverse logistics network across Peloton’s full suite of products, including bikes, treads, tablets, accessories, and future product introductions. The candidate will drive improvement across our repair and refurbishment operations. The ideal candidate has excellent project management, analytical and communication skills.
RESPONSIBILITIES
- Effectively manage reverse workstreams to identify opportunities and optimize cost, customer service and quality across all products and geographies. Projects include but not limited to:
- Lead cross-functional meetings to develop process improvements and system enhancements to facilitate the return and refurb process
- Standardize our reverse logistics flow (systemic and operationally) across all Last Mile parties: Middle Mile, Field Operations and 3PL
- Collaborate with field quality and refurb operations to develop a repair and refurb strategy for new products
- Partner with the warranty team to improve data quality for supporting our vendor claw back procedures/RTV process
- Develop and execute continuous improvement cost savings processes across the reverse logistics network
- Manage weekly/monthly/quarterly reporting for executive stakeholders on all Reverse Logistics KPIs
- Collaborate closely with key stakeholder teams including Logistics, Field Operations, Quality, Member Experience, and Planning to establish and build cross-functional buy-in.
REQUIREMENTS
- 5+ years of professional experience in operations, supply chain or logistics, with at least 2 years in reverse logistics, repair and refurb operations
- Management experience of a team of at least 1 direct report
- High level of proficiency in Excel and data analysis
- Strong communication skills and ability to manage across teams and business functions
- Exceptional ability to organize time and resources effectively to determine priorities
- Desire to work in a fast-paced and rapidly-evolving environment
- Previous start-up experience a plus