Manager, Reverse Logistics at Peloton

| Greater NYC Area
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ABOUT THE ROLE

Peloton is seeking an Operations Manager to support a reverse logistics network across Peloton’s full suite of products, including bikes, treads, tablets, accessories, and future product introductions. The candidate will drive improvement across our repair and refurbishment operations. The ideal candidate has excellent project management, analytical and communication skills.

RESPONSIBILITIES

  • Effectively manage reverse workstreams to identify opportunities and optimize cost, customer service and quality across all products and geographies. Projects include but not limited to:
    • Lead cross-functional meetings to develop process improvements and system enhancements to facilitate the return and refurb process
    • Standardize our reverse logistics flow (systemic and operationally) across all Last Mile parties: Middle Mile, Field Operations and 3PL
    • Collaborate with field quality and refurb operations to develop a repair and refurb strategy for new products
    • Partner with the warranty team to improve data quality for supporting our vendor claw back procedures/RTV process
  • Develop and execute continuous improvement cost savings processes across the reverse logistics network 
  • Manage weekly/monthly/quarterly reporting for executive stakeholders on all Reverse Logistics KPIs 
  • Collaborate closely with key stakeholder teams including Logistics, Field Operations, Quality, Member Experience, and Planning to establish and build cross-functional buy-in.

REQUIREMENTS

  • 5+ years of professional experience in operations, supply chain or logistics, with at least 2 years in reverse logistics, repair and refurb operations
  • Management experience of a team of at least 1 direct report
  • High level of proficiency in Excel and data analysis
  • Strong communication skills and ability to manage across teams and business functions
  • Exceptional ability to organize time and resources effectively to determine priorities
  • Desire to work in a fast-paced and rapidly-evolving environment
  • Previous start-up experience a plus
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat lunch together
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
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