Onboarding Specialist at Aircall

| Greater NYC Area
Sorry, this job was removed at 11:28 a.m. (EST) on Wednesday, August 19, 2020
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Aircall is on a mission to revolutionize the business phone.
We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool.
But behind our product are the people driving it. Ambition, teamwork, transparency and community — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded.
So if you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest growing B2B startups — then Aircall is the company you're looking for! 
About the team:
Customer success is the heart of Aircall and we are looking for a tech-savvy individual who is looking to help customers succeed. You will play a major part in supporting our rapidly growing customer base. In this role, you’ll work with to ensure customers are smoothly set up with their new Aircall accounts, and train them how to use the application in order to help their business grow.

What you'll do:

  • Review and understand our customer's business and communication challenges to successfully implement solutions
  • Onboard and train new customers to ensure they are setup for maximum success
  • Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers
  • Maintain and track all projects and documentation
  • Ensure proper and consistent communication of status to the customer and the Aircall team
  • Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all information necessary for a smooth transition
  • Analyze, organize, and communicate customer feedback to the Product, Engineering, and Sales Teams

What you'll bring:

  • Bachelor's Degree in a relevant field of study preferred
  • 1 year or more of experience in onboarding new customers
  • You are a strong communicator with excellent verbal and written communication skills
  • You’re comfortable on the phone talking to customers, providing support and feedback while working closely to resolve any problems in a timely fashion
  • You have the ability to explain technical concepts in an easy to understand manner
  • You're excited to start your career in a fast-paced startup
  • You are a team player who takes pride in your work and goes the extra mile to ensure the job is done right
  • You are passionate and naturally curious about technology, and love working in a fast-paced start-up environment
  • You are empathetic to the challenges unique to different types of business models and are able to anticipate client needs and concerns before they arise
  • You like to get your hands dirty and are energized by working with a dynamic and supportive team
  • Problem solver and results driven, you can quickly think on your feet
  • Excellent organizational and time management skills

About Aircall:
We believe that everyone’s voice is unique and valuable. That’s why we advocate to empower the voice of both our employees and our customers. Being fully engaged at work means that we’re happier, more confident, and more excited to achieve great things together.
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across two continents. We give you the freedom and tools to do your best work, and foster an environment you can do it in. We also have some sweet perks like:
- Medical, dental, and vision insurance is 100% covered
- Unlimited PTO — take the time you need to come to work feeling great!
- 401k plan (with company matching!)
- Equity
- Competitive salary with fitness/wellness reimbursement and commuter compensation
- 4-month primary parent/caregiver leave policy and 1-month secondary parent/caregiver leave policy 
- An office in the center of NYC with great food (breakfast every Monday & Friday!), drinks, and team parties
Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Looker Analytics
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • Notion, GitHubManagement
    • ContentfulCMS
    • SalesforceCRM
    • Marketo Email
    • MarketoLead Gen
    • LinkedIn Sales Navigator Lead Gen

Location

We are located in the heart of Union Square. Its vibrant energy is an extension of who we are as a team and culture.

An Insider's view of Aircall

What are some social events your company does?

Our company culture is heavily built on community and social gatherings both inside and outside of the work place: from a Halloween Party where our coworkers selected our costumes, a Raclette party with French wine, a Holiday Party at an art gallery, to Bryant Park for Ice Skating. We also have monthly parties on the first Friday of every month!

Whitney

D&I Manager

What's the biggest problem your team is solving?

Aircall is bringing value back to voice. Through our cloud-based phone system that is integrated with your favorite business tools (Salesforce, Zendesk, Slack, etc.), we help companies have better conversations with their customers.

Florens

Sales Director

How has your career grown since starting at the company?

I joined Aircall as a Talent Acquisition Lead. While my projects were mostly focused on recruiting, I was given the opportunity to take part in building our global people strategy. I have since transitioned to the role of HR Business Partner. I've learned so much in such a short amount of time and am grateful to be part of this adventure.

Allison

HR Business Partner

What unique initiatives do you have that encourage innovation?

Our core focus is creating a company that our employees love working for: We focus heavily on happiness, transparency, and providing new opportunities. Examples of how we execute on this are our team trips (our most recent to Morocco), "ask-me-anything" team meetings, and assuring we attract the most talented, collaborative, & fun people in tech.

Olivier

CEO

How do you collaborate with other teams in the company?

Aircall enables me as a Product Manager to level up. Working with an international team, various cultures, and backgrounds is invaluable. I’m so excited to be part of this adventure.

Carlotta

Product Manager

What are Aircall Perks + Benefits

Aircall Benefits Overview

- Medical, dental, and vision insurance are 100% covered
- Unlimited PTO — take the time you need to come to work feeling great!
- 401k plan (with company matching!)
- Competitive salary with fitness/wellness reimbursement and commuter compensation
- An office in the center of NYC with great food (breakfast every Monday & Friday!), drinks, and team parties
- An annual company-wide offsite trip: past trips include Morocco and Barcelona!
- Monthly child care reimbursement for each child under the age of 10
- 4-month primary parent/caregiver leave policy and 1-month secondary parent/caregiver leave policy

Culture
Friends outside of work
Eat lunch together
Daily stand up
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aircall employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Aircall offers stock options, including vesting over a four-year period.
Employee Stock Purchase Plan
Performance Bonus
Aircall offers a quarterly or annual performance bonuses for certain positions.
Match charitable contributions
Aircall partners with non profits such as She's The First and the New York Immigration Coalition (in honor of Hispanic Heritage Month) to match employee contributions.
Child Care & Parental Leave Benefits
Child Care Benefits
Monthly child care reimbursement for each child under the age of 10
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Aircall also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday and Friday-- sometimes, our CEO brings in baguettes and croissant's from his bakery! We also have catered lunch on Wednesday for our Lunch and Learns.
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Aircall allows all employees to expense $127 dollars worth of fitness or wellness activity per month.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Aircall hosts lunch & learn meetings weekly where employees can sign up to present on topics they are passionate about. Past lunch & learns include: hand-gliding, Burning Man, composting & Reggaeton!
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

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