Operations Manager, Clinical Management at TrialSpark

| Greater NYC Area
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TrialSpark is a technology company that brings new medical treatments to patients faster by reimagining the clinical trial process.

We’re fundamentally changing how clinical trials are run, rethinking the trial process both from a technology and operational perspective. To achieve this, we’re bringing together talent from top technology, CRO, and biopharma companies to work side by side.

Job Description

The Operations Manager, Clinical Management is responsible for establishing operational excellence in our Trial Operations organization, with a specific focus on clinical management activities. In short, this role will be focused on analyzing how our Clinical Study Managers and Clinical Research Coordinators are executing on our clinical operations, identifying opportunities to drive quality improvement and efficiency, and implementing solutions across the team.

The Operations Manager role will be highly cross-functional in nature, working closely with other teams within the Operations organization, as well as our Data, Product, and QA teams.

Responsibilities include: 

  • Process Improvement: Identifies opportunities for standardization and best practices and provides leadership in resulting workstreams and initiatives. Creates and authors functional Standard Operating Procedures (SOPs), guidance documents, onboarding/training for the Clinical Operations function and across the entire TrialSpark organization.
  • Problem Solving and Risk Identification: Identifies trends for risks and develops/manages mitigation strategies across the Trial Ops portfolio. Facilitates action follow-up and issue resolution within the matrix-environment of the Operations teams in order to deliver against company goals. Leads and participates in Lessons Learned debriefs.
  • Use knowledge of industry practices to turn generalized opportunities into specific tactics and advise operational leaders and their teams on how to connect key metrics to the work performed
  • Responsible for driving insights, ideas to optimize business processes & product solutions

Relevant Experience
  • 5+ years of sponsor or CRO experience in project/program management (i.e., leading projects/programs, project skills)
  • BS required, preferably in life sciences or a related field
  • PMP or LeanSixSigma preferred
  • Currently in New York area or willingness to relocate 

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases


Our office is located in the Flatiron District of NYC, near Madison Square Park. The area is lively and has great food and transportation options!

An Insider's view of TrialSpark

What are some social events your company does?

We believe in healthy living! We organize regular team exercise classes as a company!

Frank Wu

Product Manager

How do you empower your team to be more creative?

We believe in presenting problems, not solutions, to the team. Our job is to align the team on company goals and issues, and allow the team to work creatively to solve them. We believe team autonomy fosters creativity and a healthier culture.

Linhao Zhang


What are TrialSpark Perks + Benefits

TrialSpark Benefits Overview

Trialspark is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have a monthly transportation subsidy!
Company Outings
Yearly retreat and holiday party, regular team events and outings!
Free Daily Meals
We offer free lunch every day except Wednesday (when we encourage employees to leave the office and explore the area!)
Game Room
Super Smash Club every Friday!
Stocked Kitchen
Happy Hours
Pet Friendly
Come meet our office dog, Rosie!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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