Regional Director, Professional Services

| Greater NYC Area | Remote
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DRIVE DATA DRIVEN CHANGE ACROSS OUR CUSTOMERS

We are looking for an experienced Director of Professional Services to build, and manage Sisense Professional Services in a US region.  

The ideal candidate is a respected leader who has thrived inside high growth successful teams. In this role, you will work closely with our Sales and Customer Success teams to build customer confidence in the Professional Services value proposition. You will also develop a repeatable and scalable approach to implementing services that drive adoption, renewal, and expansion. This is a leadership role and requires a combination of technical and customer-facing skills and the ability to coach and mentor Professional Services professionals.

WHY YOU SHOULD JOIN OUR PROFESSIONAL SERVICES TEAM:

Sisense Professional Services leads at the nexus of customer, product, and business impact. We lead our customers to successful deliveries, influence our product development, and grow our business through technology engagement. As a Regional Director on this team, you’ll be at that forefront, using your leadership and technical acumen to help customers derive immense value from our technology.

Sisense customers use our technology to empower insights for thousands of users with high value dashboards and their own compelling products. Our largest and most strategic customers have complex implementations spread across multiple client stakeholders and products. This is an opportunity to lead client engagements across a variety of modern data technologies, applications, having an impact on the biggest and most interesting product deliveries.

KEY RESPONSIBILITIES

  • Understand Sisense solutions and technology, value proposition, customer landscape and complexities
  • Develop and deliver a range of Professional Services offerings and packages to drive adoption of the Sisense platform.
  • Implement the process, systems, and technology required to support the delivery of successful customer projects
  • Partner with Sales in pre-qualification and scoping to ensure that high-quality deals are sold that will lead to successful customer outcomes
  • Engage Sisense’s customers weekly to ensure expectations are being met and customer satisfaction is high
  • Respond to field sales requests for services proposals, contracts or customer meetings
  • Participate in weekly field sales and sales management calls to ensure Sisense’s services are properly scoped and included in Sisense deals
  • Ensure all relevant services documentation (timesheets, expense reports, etc) has been collected weekly and submitted to Professional Services Ops.
  • Manage the activities of direct reports and delivery partners achieve/over-achieve on quarterly revenue targets
  • Maintain a weekly forecast of delivered revenue for the current month and the current quarter
  • Hire, onboard, manage and mentor a team of technical Professional Services consultants

HOW YOU’LL RAMP UP: 

By Day 30... 

  • You will have a deep understanding of the Sisense technology and how Sisense customers can leverage our product to provide real value 
  • You’ll review recorded on-boarding sessions with customers at different stages of data maturity. 
  • You will be familiar with the different Professional Services engagements and project types 
  • You will start working closely with the Sales and Customer Success organizations to deliver engagements and build a services pipeline
  • You will start interacting with Sisense customers and getting to know their challenges 
  • You will begin leading Sisense implementations with our customers in your region

By Day 60... 

  • You will continue building a services pipeline with the Sales and Customer Success organizations
  • You will ensure projects are delivered on time and within budget in your region
  • You will address customer and project escalations, as needed.
  • You will establish closer relationships with customer in your region
  • You will provide more accurate revenue forecasts on a weekly basis
  • You will have a well-rounded understanding of the Sisense customers and how they are leveraging our product

By 90... 

  • You’ll own and lead all Services operations and projects in your region
  • You will continue building a services pipeline with the Sales and Customer Success organizations
  • You will continue ensuring projects are delivered on time and within budget in your region
  • You will lead and guide customers to successful, stable and scalable solutions based on Sisense’s implementation best practices 
  • You will partner with CS, Product, Engineering, Sales and our Support to offer the best advice to the customer

WHAT YOU’VE ACCOMPLISHED... SO FAR: 

  • 5 - 7 years of leadership experience leading a services delivery team and over-achieving revenue goals
  • 3 - 5 years of quota carrying sales experience with a history of consistently achieving revenue targets
  • 3 - 5 years of experience hands-on technical design, implementation, and leadership of enterprise deployments
  • Excellent knowledge and prior experience selling/supporting big data and business intelligence solutions.
  • Proven ability to meet deadlines while managing multiple priorities
  • Executive-level interpersonal communication skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
  • Self-directed with the ability to identify and solve complex cross-functional problems
  • Excellent proposal and contract writing skills
  • Excellent communications and presentation skills
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQueryLibraries
    • HighchartsLibraries
    • LeafletLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • GraphQLFrameworks
    • apolloFrameworks
    • MobxFrameworks
    • RabbitMQFrameworks
    • Apache CordovaFrameworks
    • iOS SDKFrameworks
    • Android SDKFrameworks
    • IonicFrameworks
    • MongoDBDatabases
    • RocksDBDatabases
    • MonetDBDatabases
    • SeismicCMS
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

1359 Broadway 4th Floor , New York, NY 10018

An Insider's view of Sisense

How does your team reward individual success?

Employees deserve constant recognition for their hard work and I believe in celebrating individual wins on a daily basis. My team has a Slack channel that allows us to post our wins throughout the day. On a larger scale, we have the Sisense Sizzle, a bi-weekly opportunity for the office to celebrate anniversaries, promotions, peer awards, and more!

Eden

Business Development Representative Team Lead

How do you collaborate with other teams in the company?

Collaboration is in Sisense’s DNA. Sales helps my team grow, bringing in new projects, so we return the favor when they need references or technical advice to help close a deal. R&D helps us develop solutions, so we provide them feedback to improve our product. There’s always a new challenge, but everyone is willing to pitch in.

Max

Solutions Architect

How does the company support your career growth?

Sisense hosts a program that discusses our internal mobility process and skills development to advance your career to the next level. I expressed my interest in a role on the People team in our new San Francisco office, and now I'll be relocating to help grow the engineering team there!

Avril

Technical Recruiter

What is your vision for the company?

My vision for the company is to grow a diverse and professional community of builders who will moonshot their career and accelerate our growth. We strive to empower builders to be their best selves and do their work!

Nurit

Chief People Officer

What kinds of technical challenges do you and your team face?

Delivering an effective BI solution requires data modelling, product customization, and our API to meet customer requirements. With quick access to dedicated R&D mission teams and loads of experience from colleagues, I know that everyone is committed to overcoming these technical hurdles, and this directly contributes to our customers' success.

Chad

Enterprise Business Intelligence Consultant

What are Sisense Perks + Benefits

Sisense Benefits Overview

Sisense Inc. offers a comprehensive benefits program to all eligible employees. Employees are eligible to enroll in the various plans on the date of hire, within 30 days of a qualified life event, or annually during the open enrollment period. We are confident that you will find this benefit package of great value to you and your family.

Medical, Dental and Vision plans, health savings account with employer contribution, flexible spending account employer paid long term and short term disability, employer paid Life Insurance and AD&D Insurance, additional Life and AD&D insurance options, 401K Plan w/ employer match, 10 Paid Holidays, unlimited PTO, first Friday after each end of quarter we “Come up for Air” (mandatory), Internal Meeting-Less Days, health advocacy, employee assistance program, generous employee referral program, free stocked kitchens, WellSense programs that include yoga, workout programs, etc to promote healthy/happy employees, discounted tickets (ticketsatwork), paid parental leave, pretax parking/commuter benefits (NYC), Paid Parking (AZ), Employee Experience Program that includes monthly/quarterly events like happy hours, employee outings, summer party, holiday party.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Sisense's offers several Flexible Spending Accounts (FSA) through Wageworks. The programs are: Health Care FSA, Dependent Care FSA, and Commuter Benefits.
Disability Insurance
Sisense's provides short-term and long-term disability.
Dental Benefits
Sisense provides two options for Dental through Delta Dental: DHMO and a PPO.
Vision Benefits
Sisense's Vision Service Plan is covered by VSP.
Health Insurance Benefits
Sisense's health insurance plan is with Cigna and we offer three options, PPO, HSA - High, & HSA - Low.
Life Insurance
Sisense offers employees who work 30 hours or more, basic Life Insurance and employees have the option to elect voluntary Term Life Insurance.
Wellness Programs
Sisense's offers bi-weekly yoga classes and monthly mashups activities.
Mental Health Benefits
Sisense offers access to licensed professional counselors (health advocates).
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks
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