About Us:

Great Jones is creating a modern platform to serve the $2 trillion in rental homes owned by small-scale investors.

To start, we’re bringing property management into the 21st century. Property management is a massive industry, with over $40 billion spent each year in the U.S alone. It is deeply fragmented, has great economics, and notoriously bad customer experience.

Our team is uniquely qualified to take on this market. Our founders spent over a decade building digital platforms that have powered hundreds of millions of dollars'​ worth of transactions for businesses. We are fortunate to be well-funded by truly helpful investors, and are building out a best-in-class team to help us tackle this massive opportunity.

Headquartered in New York with offices throughout the country, we are fast-paced and on a strong growth trajectory. Our future is bold and exciting, and we are looking for key team members to join us in the momentum. We foster an environment of learning and prosperity through our open two-way communication, internal career growth and positive reinforcement. 

About the Role:

The Regional General Manager serves as a leader of multiple markets across different states, responsible and accountable for building strong, customer-focused teams of residential property management professionals and delivering best-in-class service to single- and small multi-family owners and tenants. This is a very fast-paced, rapid-growing environment and is a unique opportunity. The team is proven and the culture is amazing.

• Oversees property management operations, leasing, repairs and maintenance, and turns and renovations.
• Monitors compliance in all areas of the business to ensure employee practices are in accordance with organizational policies and applicable laws.
• Responsible for creating a positive culture that will result in a high level of team performance, and ensures employees receive training and development where needed.
• Ensures optimal revenue, collections, occupancy, net operating income and asset preservation and improvement.
• Supports sales efforts, including participating in client meetings, client recruiting events, marketing reviews, and providing constructive feedback to sales leadership.
• Participates in team projects as required to enhance resident satisfaction and business outcomes.
• Provides structured, positive career development environment for all employees.

Who You Are:

• Customer focused: You remain focused on the customer experience at all times and understand the strategic importance of customer experience to our organization; you have an ability to develop and maintain strong relationships with customers and ensure staff does the same
• Excellent communicator: strong written and verbal communication, organizational and interpersonal skills required
• Strive for excellence: commitment to excellence and exceeding goals 
• Data-driven problem solver: you have the ability to synthesize information and create actionable insights, even in light of ambiguous information
• Strong people manager: You are ready to hire, train, motivate, and performance manage a direct team of Property and Turnover Managers in their respective markets, with some of your reporting relationships being remote. You're familiar with the processes and tools used to create professional development plans, operational scorecards, performance calibrations, and 1:1 coaching
• A natural leader and can effectively work independently and as a member of various teams and committees

Position Requirements:

• Bachelor's Degree 
• At least 5 years of experience in an operational capacity, preferably in general or operations management, with a focus on customer centricity
• At least 2 years of experience as a general or regional manager with a P&L of >$2M
• Flexibility to travel at least 75% to Orlando, Jacksonville and other neighboring markets under management 
• Proven management experience with a track record for developing people, building teams, and creating systems