Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with all of the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission. 

Position Overview

The Senior Customer Success Manager role at Catalyst is one of the most critical functions, as you will be working closely with our customers (CSMs and VPs of CS) to educate them on a product that you will be using on a daily basis. Being forward-thinking and proactive in pushing Catalyst’s functionality to the fullest is highly critical to our success, in addition to diligently working with our product team to develop a strong roadmap based on your day-to-day assessment of new features requested and your feedback from our customers.

What You’ll Do

• Deliver business value. As the dedicated point of contact, you will ensure that Catalyst is meeting our customer’s desired business outcome
• Own the entire customer journey. Our customer’s success is our success, and you will own this process through onboarding, implementation, and renewal
• Form close relationships with our customers. We want our customers to not look at us as a technology vendor, but a transformational partner, helping them drive innovation within their organization and as a result, help turn their company into being customer-success driven
• Advocate for the best customer experience. Internally, you’ll serve as the voice of our customers when providing customer feedback to product & engineering or helping marketers educate the world about customer success
• Work closely with sales to deliver a seamless customer experience during the onboarding process
• Be ready for anything else. You’ll be constantly working cross-functionally and managing special projects to help Catalyst scale as fast as possible

What You’ll Need

• 5+ years in a consultative customer-facing role (management consulting, account manager, customer success, etc.)
• Exceptional written and verbal communication skills
• Proven track record managing $1M book of business dealing with companies in the 200-2000 employee size range and dealing with multiple stakeholders within a company
• A high standard of integrity and a strong work ethic, paired with effective prioritization and organizational skills
• Self-starter mentality with the desire to experiment: you’re always looking for ways to improve
• Eagerness to learn, with the ability to receive and implement feedback quickly
• Ability to think quickly on your feet and answer unexpected questions with ease
• Discernible passion for Customer Success and for building out processes

Why You’ll Love Working Here!

• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Comprehensive benefits, including 100% paid medical insurance coverage for you, your partner, and your dependents
• Unlimited vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
• Personal Seamless account, to be used for free daily lunches; catered team lunches twice per week 
• Monthly team-building events (including game nights - Super Smash Brothers and Team Fortress 2, anyone?, trivia, and more!)

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.