Senior Manager, Review Operations
Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!
The Review Operations team — a group within Snap’s Platform Integrity and Operations organization — focuses on moderating publicly facing content on Snapchat. It’s our job to keep each Snapchatter’s experience safe, whether that is engaging with a Snap on Spotlight, a creator on Discover or an advertisement served between friend’s Stories. Our team assesses broadly distributed content against our Community Guidelines, Terms of Service, and Product-specific policies. Together, with our Product and Engineering counterparts, our Moderation team reinforces our Community Guidelines across content types, every day. This team empowers Snapchatters to have safe, relevant and engaging experiences with content on Snapchat.
We're looking for a Senior Manager, Review Operations to join the Review Operations team!
What you’ll do:
Work closely with Content, Product, Legal, Sales, Engineering and Safety teams and vendors around the world to ensure that our operational policies and processes are being applied consistently supported by strong reporting and analytics
Partner with XFN partners and leadership to drive large-scale changes based on operational trends and escalations
Constantly evaluate and recommend solutions that make our teams around the globe more scalable, including process improvements or tooling recommendations
Oversee quality assurance, workforce management, capacity planning, training practices for a global workforce
Assess new products for safety concerns and operational needs; ensure that new product rollouts and launches are properly supported and planned for
Lead teams that analyze incoming content trends and metrics to adjust operations accordingly
Manage and mentor a team of great people in a fast-paced, quick-to-market environment
Drive and deliver key projects within our Review Operations roadmap
Keep up-to-date with industry trends and international news headlines to help improve Snap operations and thought leadership
Support with any internal escalations or external inquiries
Knowledge, Skills & Abilities:
A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization
A team player who’s willing to get their hands dirty and help where needed
Able to adjust quickly in a fast-paced, dynamic environment
Strong analytical skills with the ability to use data to drive decisions
A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization
Minimum Qualifications:
Bachelor's degree or equivalent experience
10+ years of experience; preference in Operations or a related-field
5+ years of previous people management experience
Preferred Qualifications:
Background in content moderation or related field
Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!