Snap Inc.
Snap believes that reinventing the camera represents our greatest opportunity to improve the way people live.
New York, NY

Senior Manager, Review Operations

| Greater NYC Area
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Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!


The Review Operations team — a group within Snap’s Platform Integrity and Operations organization — focuses on moderating publicly facing content on Snapchat. It’s our job to keep each Snapchatter’s experience safe, whether that is engaging with a Snap on Spotlight, a creator on Discover or an advertisement served between friend’s Stories. Our team assesses broadly distributed content against our Community Guidelines, Terms of Service, and Product-specific policies. Together, with our Product and Engineering counterparts, our Moderation team reinforces our Community Guidelines across content types, every day. This team empowers Snapchatters to have safe, relevant and engaging experiences with content on Snapchat.


We're looking for a Senior Manager, Review Operations to join the Review Operations team!


What you’ll do:

  • Work closely with Content, Product, Legal, Sales, Engineering and Safety teams and vendors around the world to ensure that our operational policies and processes are being applied consistently supported by strong reporting and analytics

  • Partner with XFN partners and leadership to drive large-scale changes based on operational trends and escalations

  • Constantly evaluate and recommend solutions that make our teams around the globe more scalable, including process improvements or tooling recommendations

  • Oversee quality assurance, workforce management, capacity planning, training practices for a global workforce

  • Assess new products for safety concerns and operational needs; ensure that new product rollouts and launches are properly supported and planned for

  • Lead teams that analyze incoming content trends and metrics to adjust operations accordingly

  • Manage and mentor a team of great people in a fast-paced, quick-to-market environment

  • Drive and deliver key projects within our Review Operations roadmap 

  • Keep up-to-date with industry trends and international news headlines to help improve Snap operations and thought leadership

  • Support with any internal escalations or external inquiries

Knowledge, Skills & Abilities:

  • A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization

  • A team player who’s willing to get their hands dirty and help where needed

  • Able to adjust quickly in a fast-paced, dynamic environment

  • Strong analytical skills with the ability to use data to drive decisions

  • A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization

Minimum Qualifications:

  • Bachelor's degree or equivalent experience

  • 10+ years of experience; preference in Operations or a related-field

  • 5+ years of previous people management experience


Preferred Qualifications:

  • Background in content moderation or related field

  • Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product


At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

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Where we are

Snap NYC is in the heart of Times Square in the former New York Times office building!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • SendGridEmail
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What are Snap Inc. Perks + Benefits

Snap Inc. Benefits Overview

Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.

Every Snap office has its own set of benefits built around its needs, but here’s a rundown of some of the programs you'll find in our NYC office.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute to a Medical FSA to pay for eligible medical expenses, or a Dependent Care FSA to pay for eligible daycare expenses, with pre-tax dollars.
Disability Insurance
Employees can take up to 16 weeks of short-term disability for 60% tax-free pay with benefits remaining active. Long-term disability is also available at 60% tax-free.
Dental Benefits
We provide free dental coverage for employees and eligible dependents. In addition, the plans have an orthodontia benefit. Annual in-network cleanings and exams are covered at no cost.
Vision Benefits
Snap provides a free vision plan for employees and eligible dependents. The plan includes a LASIK benefit and a $200 annual frame/contact lens allowance.
Health Insurance Benefits
We provide free PPO and HSA plans to employees and their dependents with the option to buy-up to an enhanced PPO plan with lower co-pays.
Life Insurance
We provide Basic Life and AD&D insurance at 2x salary at no cost.
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Snap offers a retirement savings plan that allows you to save for your retirement on a pre-tax and/or post-tax basis.
401(K) Matching
Snap matches 100% up to 3% and 50% on your 4th and 5th contribution to both your pre-tax and/or Roth elective contributions and the match is immediately vested. We also offer the Mega Backdoor Roth.
Company Equity
Snap offers compensation packages that allow you to share in Snap's long-term success!
Child Care & Parental Leave Benefits
Child Care Benefits
Snap provides back-up child care at a subsidized rate for up to 80 hours per year.
Generous Parental Leave
Non-birthing parents receive up to 16 weeks of full pay and birthing parents receive up to 26 weeks of full pay.
Family Medical Leave
Snap provides up to 6 weeks of full pay as part of our Family Caregiver Program.
Adoption Assistance
Snap will reimburse up to $40k towards any adoption expenses and $80k towards surrogacy expenses you incur and you are eligible for up to 16 weeks of full pay to bond with your new child.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Employees are allotted four hours of paid time off to volunteer at charities that align with the company’s philanthropic pillars: youth, education, and arts.
Paid Holidays
Paid Sick Days
Snap provides 15 sick days per year if you're feeling under the weather.
Perks & Discounts
Casual Dress
Commuter Benefits
Our Commuter Benefit allows you to use tax-free funds to pay for parking and public transportation — such as train, subway, bus, ferry, trolley, or vanpool — as part of your daily commute to work.
Company Outings
There are various social events to choose from, ranging from cultural, health & fitness, personal development, volunteering, arts & crafts, and more.
Free Daily Meals
Employees get a Snap Meal Card with a daily stipend of $16. You can use the card at restaurants and on food delivery services!
Stocked Kitchen
All offices are stocked with free snacks, drinks, coffee, etc.
Recreational Clubs
Employees can participate in sports leagues through SnapFit. We also offer team fitness classes, hikes, races, and more.
Relocation Assistance
To help you get to your new city safe and sound, Snap assists with eligible candidates' relocations through final move flights, storage, package & delivery, corporate housing, moving cash, and more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Snap has a Learning & Development program that enables employees to continue honing their skills, and individual teams have budgets to send eligible employees to industry conferences, trainings, etc.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

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