Senior Provider Performance Associate
About Stellar Health:
Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.
At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.
Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients. Our product began 2022 supporting over 500k patient lives; we’re currently at 750k and are fast tracking towards our milestone goal of 1M by EOY. We’re actively hiring and scaling our business to support Stellar’s continued growth and impact on our healthcare system. It's an exciting time to join the team!
About the position:
Stellar is looking for a Senior Associate, Provider Performance who will drive performance impact for our customers.The senior associate will be a strategic partner to healthcare providers, clinicians, and practice staff, using quantitative analysis and a strong understanding of healthcare operations to ensure that they are using Stellar's technology product to improve patient quality outcomes. This role is a key part of our Operations Team and works cross-functionally with sales, product, and engineering.
What you’ll do:
- Strategize with providers, practice managers, and care team staff members to integrate the Stellar Health platform into practice workflow and improve care quality and documentation
- Use analytical tools and qualitative insights to assess practice performance over time and guide improvement on value-based care metrics
- Onboard and train practice staff on effective use of the Stellar Health platform
- Partner closely with account management counterparts to align provider performance with key customer success metrics
- Translate in-depth understanding of provider and practice staff needs into critical insights for product development
- Develop internal operational best practices for practice performance management
- Act as a Stellar Ambassador with clients and with other healthcare stakeholders
What you need to have:
- You have at least 3-5 years of experience in healthcare delivery
- Previous experience in healthcare is a must have. Bonus points if you have worked directly with providers
- A determination to help doctors and clinicians provide high quality care
- Strong working knowledge of Excel and other software tools
- Excellent project management experience, including the ability to manage/ juggle multiple priorities
- Thinks critically to solve tough problems
- Strong ability to use data to understand workflows and identify areas of opportunity
- Communicates value clearly and persuasively
Who will love this job:
- You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
- You thrive on helping others and owning successful outcomes
- You are a team player and understand collaboration and accountability are key
- You understand, appreciate and enjoy responsibility
Pay:
The salary range for this role is $95,000 - $110,000 and will be eligible for a quarterly performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
Stellar reserves the right to change our compensation bands at any time.
Perks & Benefits:
Stellar offers a carefully curated selection of wellness benefits and perks to our employees:
- Medical, Dental and Vision Benefits
- Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
- Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
- Company sponsored One Medical memberships and Citibike memberships
- Medical Travel Benefits
- A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
- A 401k matching program
- Career development opportunities like Manager Training, coaching, and an internal mobility program
- A broad calendar of company sponsored social events that for our in-office and remote employees
Note on COVID response:
In order to protect our wellbeing and safety, and to reduce the likelihood of impacts to our workforce, we currently require all employees, regardless of location, to be fully vaccinated against COVID-19.
If you would like to learn more about our COVID vaccine policy, as well as our response measures and hybrid work policies, please mention this when you speak with a Stellar Recruiter.
Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.
We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.
