Strategic Account Coordinator
Fluent is a leading performance marketing company with an expertise in delivering measurable results. We interact with 1MM US consumers daily across our owned and operated websites. Our team uses the insights gathered from these interactions to drive growth for our partners. Through engaging digital experiences, Fluent creates meaningful and lasting connections between brands and consumers.
We are looking for an Account Coordinator to work directly as the “right hand” to Senior Account Manager of the Enterprise Solutions Group. Additionally, you will work directly with other internal teams such as Operations, Design, Marketing and Sales to assist Senior Manager with all projects. This person will support with the day-to-day contact of Fluent’s enterprise accounts, offering extensive client support. In this role, you will learn how to establish relationships with clients, develop an understanding of client needs and account challenges, coordinate campaign launches, track budgets, and monitor campaign activity. The ideal candidate will work with the teams to ensure delivery, goals and objectives put forth by the client, and senior level management, are met.
As part of this role this person will need to exhibit above and beyond emotional intelligence and communication abilities.
Enterprise Solutions Group Responsibilities
- Learn and thoroughly understand Fluent’s business model and objectives, including our array of product offerings, and be able to effectively apply it through internal and external interactions
- Maintain client dashboards by pulling information from internal and external tracking platforms; analyzing key performance metrics, and ensure goals are being met
- Participate in campaign strategy, targeting and optimization; identify areas for scale and growth within accounts
- Support day-to-day client interactions and support Senior Managers in cross-selling and upselling of existing advertisers
- Obtain performance metrics from clients to reconcile delivery and billing
- Maintain master advertiser document to include key account updates and communications
- Facilitate in the pre-launch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch
Requirements
- 1-2 years of professional experience at a media, tech or digital marketing company, within a client facing role
- Comfortable working with data and numbers as well as engaging with clients; ability to present data in various ways that highlight campaign performance.
- Enjoys cultivating positive relationships and possess a natural ability to connect with people
- Communicates effectively through written and verbal methods
- Exhibits intellect, analytical skills and curiosity
- Is rigorously committed to personal learning and improvement
- Exceptionally organized and consistently meet deadlines
- Able to troubleshoot quickly and efficiently; displays strong emotional intelligence in order to read and adapt to the situation at hand and adjust approach
- Demonstrates creativity in problem solving
- Proficient with Excel
Benefits
At Fluent, we like what we do and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition to two fully-stocked kitchens, catered breakfast and lunch, and free workout classes on site, our office manager keeps the calendar stocked with activity-filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes. And we have all the practical benefits, too…
- Competitive salary
- Discounted gym memberships
- Ample career and professional growth opportunities
- Open office space for team collaboration
- Health, dental, and vision insurance
- 401K with generous employer match
- The amazing opportunity to work for a high-flying performance marketing company!