Supplier Manager at Resident

| Greater NYC Area
Sorry, this job was removed at 12:29 p.m. (EST) on Monday, July 6, 2020
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Resident is an industry-leading startup in the Direct-to-Consumer mattress and home furnishings category. Since our founding of the award-winning Nectar Sleep in 2016, we have since launched additional new brands with the same mission of making inspiring products people love coming home to. 
Every part of our company is built around growth, experimentation and velocity. If you believe in the importance of data-driven decision making, naturally curious and possess a truly customer-centric orientation, we might just be the right company for you!
About the Role:
Individuals will be responsible for day to day management of key supplier(s). Candidate will be the primary interface with the operational teams at key supplier(s).
This is a remote position that requires travel to and work from supplier facilities. Holidays are peak times for our business and work may be required. This position requires travel to all US time zones, it is preferred the candidates will be located in the Eastern US.

What You'll Be Doing

  • Management of key interface operationally with the supplier(s)
  • Assist all members of the Resident team in getting information and problems solved
  • Track performance of the Supplier against key metrics (ie. build plan attainment, shipping attainment, Order Cycle time, Cost and Quality)
  • Facilitate Meetings with Management of Key members of the Resident team with the Supplier Team including Product Development, Supply Chain, Finance, Order management, etc.
  • During Peak Times, be on the ground at suppliers to drive production and shipping performance and allocation if appropriate.
  • Liason between the suppliers and the Resident team on key decisions and issues
  • Gain strong understanding of supplier processes and make recommendations on issues and improvement
  • Validate Capacity for key processes at key suppliers
  • Interface with IT teams at both Resident and Supplier on systems implementation and improvements
  • Adhere to Resident Supplier management practices.
  • Support the delivery of accurate and timely metrics to the business demonstrating operational performance
  • Adhere to Confidentiality agreements of Resident with your supplier(s) and other suppliers
  • Travel to Supplier facilities to learn and lead projects to improve processes and understanding, facilitate and attend meetings, define systemic data infrastructures and measurements, and audit product production and distribution compliance

Qualifications

  • 5+ years Supply Chain Experience (Sourcing, Manufacturing, Logistics) for retail and e-commerce product distribution
  • Strong experience with Google Suite (especially Sheets)
  • Experience in a fast-paced, start-up e-commerce environment with the ability to quickly get up to speed, iterate and take on other projects
  • Experience with order management, manufacturing, and distribution processes
  • Understanding of EDI/API interfaces between Resident and Suppliers in order to identify and manage pain points and trends
  • Ability to self-motivate and work independently & within a decentralized team
  • Strong attention to detail & organization skills

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • After EffectsDesign
    • AsanaManagement
    • WordpressCMS
    • ReactJSCMS
    • ProprietaryCRM
    • KlaviyoEmail
    • ConvertFlowLead Gen

Location

Our office is in the heart of Flatiron, right near Madison Square Park and Gramercy Park. Great restaurants, bars, gyms, and shops are just steps away

An Insider's view of Resident

What’s the vibe like in the office?

The NYC office is one of the best parts of the company because we are such a beautiful cast of characters. We’re a smart but fun bunch and truly like a very diverse family. It has a laid back vibe and we love to goof around with one another. Basically you want to sit with us.

Anne

People Ops Partner

How do you collaborate with other teams in the company?

We're all required to wear multiple hats here. Because we’re spread out across the globe, seeking aid in a project is a lot easier than I ever imagined. You jump on a quick call or send a Slack message. The ability to start a conversation with someone across the world and get the answer you need (and more) keeps me in awe everyday!

Susy

Manager, Social Media

How has your career grown since starting at the company?

My career at Resident has elevated beyond my expectations. Since day one (when we were just 6 in NYC) my role at the company has evolved into what I call a full-stack marketer. If you thrive in a collaborate and red-tape free environment, where breaking the standards is applauded, then you’d love working here!

Junior

Head of Programmatic & YouTube

What is your vision for the company?

Our values are the core elements that shape our vision to not only be the industry leader in our space, but to be the top best in class organization where our folks will not only have long and meaningful careers but can also give back to our community. I feel privileged to be in a company that lives and breathes this vision as our north star.

Veracelle

Chief People Officer

How do your team's ideas influence the company's direction?

Everyone at our company has a valid voice and opinion; Since we are all about testing ideas we've worked hard to create channels for feedback from team members. Ideas have directly affected product design both physical and digital as well as the marketing and creative strategy.

Scott

Chief of Staff

What are Resident Perks + Benefits

Culture
Volunteer in local community
Resident is proud to partner with VolunteerMatch.org to help give back to the customers and communities we love.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We believe every single employee is a culture brand ambassador. We have book clubs, monthly happy hours, team off-sites (no trust falls though) and try to eat lunch together as often as we can.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Inclusion is one of our values and it starts at the top. We are proud to have assembled a talented and diverse team of strategic leaders across the globe.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Resident employees can contribute up to $2,700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Discount on pet insurance via Petplan.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Resident provides employees with a 401(k) matching plan managed by Mass Mutual. We match 100% of contributions up to 3% and 50% of contributions up to 5% of an employee's annual gross pay.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to -6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Resident provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Sweet, salty, crunchy, and creamy. We've got them all! Plus, all kinds of coffee :)
Some Meals Provided
Resident employees get lunch on Tuesday and Thursday.
Happy Hours
Pet Friendly
Resident's pet policy is occasional bring your dog to work on Friday.
Professional Development Benefits
Job Training & Conferences
Resident offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Resident hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
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