SVP, Operations at CLEAR

| Greater NYC Area
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With CLEAR, you are always you. CLEAR's mission is to enable frictionless and safe journeys using your identity. With more than 8 million members and 100+ partners across North America, CLEAR's identity platform connects you to the cards in your wallet - transforming the way you live, work and travel. Trust and privacy are the foundation of CLEAR. We have a commitment to members being in control of their own information and never sell member data. CLEAR is at the highest level of security by U.S. government regulators and is also certified as Qualified Anti-Terrorism Technology under the SAFETY Act.

CLEAR is looking for a customer-centric and data focused operating leader to ensure we are delivering on our customer, employee and partner promise. The SVP Operations will drive the day to day execution of our business by overseeing key teams including field operations, launch operations and technology operations.

What You Will Do:

  • Direct and manage all elements of the airports business P&L with an emphasis on driving operational efficiency and excellence.
  • Drive accountability for hitting key operational and financial goals, as well as other key reporting metrics across the organization, in order to drive subscriber growth and build a smooth operational cadence across all markets where CLEAR has a presence. 
  • Operationalize launches of new products in airports, while demonstrating strong cross functional partnership
  • Inspire and lead a network of 2,000+ field ambassadors, deepening a customer-centric culture that is a competitive advantage in the market to attract and retain both members and ambassadors.
  • Promote a continuous best-in-class experience for CLEAR members that drives member loyalty and engagement. 
  • Proactively evaluate market performance, be the voice of the field, and provide key insights and recommendations to the senior leadership team on ways to enhance the member experience. 
  • Recruit, retain, and motivate high-performing employees. 
  • Identify opportunities to invest in training, personal development, and staff programs to fully staff the field and drive retention. 
  • Ensure operating compliance with all federal, state, and local regulations and laws and prevent security incidents.

Who You Are:

  • 15+ years experience operating in leadership roles across dynamic, technology-enabled businesses, with a strong preference for those that draw on a significant field organization or other distributed workforce. 
  • Proven ability to drive operational excellence. Implementing and optimizing processes, structure, and metrics at-scale to enable growth. 
  • Demonstrated experience with change management and continuous improvement at-scale. 
  • Fluent in metrics and ability to deliver a balanced scorecard, metrics that sometimes compete with each other. Clear understanding of how to leverage data to increase productivity, member growth, and revenue.
  • Deep commitment to building strong service cultures that will enable an organization to deliver unmatched experiences to customers. 
  • Strong track record of building world-class teams at scale with an exceptionally high bar for talent. Effective in cross-functional collaboration across a diverse set of teams and functions. 
  • Demonstrated ability to context-switch between high-level strategic objectives and tactical execution to ensure alignment and high-performance across teams. 
  • Strong problem solver with both high IQ and EQ who can build a vision and execute in an ambiguous environment. 
  • Extremely proactive and hungry self-starter; organized and self-motivated with the ability to define goals and prioritize work. 
  • Persuasive and effective communicator. Ability to be a strong voice for Operations to other functions across CLEAR.
  • Proven ability to influence/impact both senior management and a distributed field organization. 
  • Thrives in a fast-paced culture. Finds comfort in discomfort and continuously improves to find creative solutions. Relentlessly customer-obsessed. 
  • A leader who listens, supports, teaches, and inspires while remaining coachable. Receptive to feedback and seeking continuous individual growth.

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in every conversation - you are empowered to put your ideas on the table and take ownership of the work you are doing. In a hybrid model it's even more important to share those values with other team members.

Emily

Senior Technical Recruiter

What projects are you most excited about?

Recently, I was working with our training team to create a leadership development program for our operations organization. We’re developing all of the courses in-house and it’s given me exposure to virtually every single team in the company. I’ve used these lessons to amp up my communication strategy for other projects.

Clory

Senior Director, Member Experience

What are some things you learned at the company?

In previous roles, I hadn’t had quite as much autonomy as I do at CLEAR. When starting here I didn’t realize I was empowered to make high-level suggestions, do proof of concepts, and present possible technology changes to the organization. It was great to get a nudge from my team and manager to be more open about my ideas to them and other teams.

Kyle Olson

Software Engineer

How does the company support your career growth?

CLEAR is in an exciting transition from a small company to a large company with more focus on process and scalability. These are good problems to have and they leave so much room for employees to step up and grow into a desired role. It’s great to have an idea and be given the opportunity and support to lead something from a simple idea to a POC.

Aaron

Senior Software Engineer

What are CLEAR Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Through our partnerships with Care.com and OneMedical, we offer various benefits relating to child care.
Remote Work Program
All CLEAR HQ's work in a hybrid model. Employees can work remotely up to 3 days/week (with at least 2 days in office.)
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
We provide daily, catered breakfast and lunch for those who are in office!
Stocked Kitchen
Some Meals Provided
We offer catered breakfast and lunch for those in office at each of our HQ locations!
Happy Hours
Relocation Assistance
Professional Development Benefits
Promote from within
Online course subscriptions available

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