Systems Analyst Sr - Health Informatics, Service Platform at Memorial Sloan Kettering Cancer Center

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Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

Health Informatics @ MSK

The Division of Health Informatics at Memorial Sloan Kettering Cancer Center manages clinician and patient-facing health information technology, including the institutional electronic health record, ancillary clinical systems, and tools that enable decision support, health information exchange, knowledge management, patient engagement and health consumer service. Beyond working with the technology itself, we aim to understand the people who use it and the processes affected by its implementation. We empower our clinicians and patients with tools that support the best outcomes, and we support our researchers in their efforts to forge new territory in precision oncology. We evaluate our interventions to prove that the work we are doing is impactful, and we weigh costs and benefits to measure value and prioritize future initiatives.

Role Overview:

MSK has developed and implemented numerous patient-facing Informatics solutions. Significant growth in these areas is anticipated in the coming years including expansions of existing systems, as well as deployments of new solutions.

MSK is seeking a Sr. Systems Analyst to join our dynamic Health Informatics team. In this role, the Sr. Systems Analyst is responsible for implementation, development and ongoing operation of our Service Platform technologies, including Salesforce Health Cloud CRM and omnichannel communication solutions.

You Will:

  • Interact with business stakeholders and subject matter experts in order to understand their problems and needs.
  • Gather, document and analyze business needs and requirements.
  • Solve business problems and, as needed, design business solutions.
  • Support the Service Platform applications, ongoing maintenance, upgrades, enhancements, interfaces and integration with existing and new systems, including supporting go-live activities in clinical and business settings.
  • Create and maintain documentation for workflow, operating procedures, quality control and system administration;
  • Monitor all activities associated with the daily operation and data reporting of the Service Platform technologies to ensure data integrity, consistency and accuracy;
  • Develop training materials to support Service platform technologies and business processes; execute training plans to support new platform implementations and extension of new platform features.

You Are:

  • An effective communicator, with excellent verbal and written communication skills.
  • Passionate about exploring creative solutions to solve problems and address issues using the delivered and custom-developed tools.
  • Experienced in clinical systems implementations and support including system configuration, maintenance and software upgrades.
  • Ability to run multiple projects, handle confidential information, make independent decisions and use good judgment.
  • Motivated by the idea of improving the lives of patients with cancer and supporting the work for those who provide their care

You have:

  • Bachelor’s Degree required; Master’s preferred
  • 2+ yrs in Healthcare or Information Systems equivalent experience preferred

Knowledge of Agile, SAFE and/or Lean business process preferred

Location:  NYC - Midtown East near Grand Central  



Competitive compensation packages | Sick Time | Generous Vacation + 12 holidays to recharge & refuel | Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care | 403b retirement savings plan match | Tuition Reimbursement | Parental Leave & Adoption Assistance | Commuter Spending Account | Fitness Discounts & Wellness Program | Resource Networks | Life Insurance & Disability | Remote Flexibility  


We belive in communication, transparency, and thinking beyond your 8-hour day @ MSK. It’s important to us that you have a sense of impact, community, and work/life balance to be and feel your best.  


Our Hiring Process 

You read the ad, agree it sounds like a great fit & apply -> Talent Acquisition contacts you to schedule a phone interview (if your profile aligns) -> after speaking with the Talent Acquisition Specialist, you will connect with the Hiring Manager by phone or video call -> if your experience is a fit, you will move forward to an on-site visit with the team -> post interview feedback -> ideally an offer! -> reference check & onboarding -> orientation & official welcome to MSK  


We look forward to meeting you soon!




MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


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1275 York Avenue, New York, NY 10065

What are Memorial Sloan Kettering Cancer Center Perks + Benefits

Memorial Sloan Kettering Cancer Center Benefits Overview

At MSK, we are invested in the health and well-being of our employees and their dependents. We offer a comprehensive and flexible benefits package, so you can choose what’s best for you and your family. MSK shares the cost of the plans with you, and your share depends on your plan elections and salary band.

Health Insurance & Wellness Benefits
Health Insurance Benefits
MSK offers a robust array of health and wellness plans. Medical coverage is offered through Empire, Aetna, and Oxford. Wellness programs are usually at no cost to you.
Retirement & Stock Options Benefits
MSK partners with TIAA to offer a robust retirement savings plan with fund investment via Vanguard.
Child Care & Parental Leave Benefits
Child Care Benefits
MSK provides Bright Horizons backup child and elder care and [email protected] network.
Generous Parental Leave
MSK is proud to offer our paid parental leave, which offers six weeks of fully paid time off to bond with a newborn or newly adopted or placed foster child.
Flexible Work Schedule
MSK offers flexible work arrangements
Adoption Assistance
MSK recognizes the need for innovative solutions that maximize productivity without sacrificing employee well-being, family relationships, and personal life.
Vacation & Time Off Benefits
Generous PTO
At MSK, we recognize that our employees dedicate their whole selves to their work and need appropriate time off to recharge and refuel.
Paid Holidays
Perks & Discounts
Commuter Benefits
Transit spending account and parking spending account
Happy Hours
Happy hours are hosted At team's discretion.
Fitness Subsidies
Fitness guidance and fitness center discounts
Professional Development Benefits
Tuition Reimbursement
The Tuition Assistance Program provides financial assistance to help employees further their education, enhance their skills and knowledge, and improve their ability to face future challenges at MSK.
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