Technical Solutions Manager
About OpenFin
OpenFin is a fast-growing financial technology company backed by the world’s largest banks and most respected Fintech VCs, including J.P. Morgan, Barclays, HSBC, Wells Fargo, SC Ventures, Bain Capital Ventures, DRW, Nyca Partners, and Pivot Investment Partners. OpenFin modernizes and democratizes app development and distribution in the finance space. We provide a secure OS that brings a fast and intuitive app experience to the financial desktop. Built on Google’s Chromium and GitHub’s Electron open source projects, OpenFin combines native experience, data sharing, lightning-fast distribution, and robust security with an agile web development and deployment model to accelerate digital transformation and innovation. OpenFin is used by thousands of developers to deploy and run more than 1200 apps at more than 1500 financial institutions.
About the Role
As a Technical Solutions Manager at OpenFin you will:
- Project manage implementations of OpenFin software with our most strategic accounts
- Host regular technical sessions with clients to review open tickets, requirements and questions, while providing status updates on prior action items
- Work with customers to capture their critical requirements, identify blockers and understand prioritization as it relates to customer timelines
- Operate as a communications liaison between customers and internal teams
- Identify opportunities to establish further product engagement and partnership with customers
- Document customer meeting notes, while assuming ownership of action items and deliverables
- Measure product and integration adoption of OpenFin components
- Establish yourself as a key point of contact for strategic customers as it relates to technical solutions
We’re looking for colleagues with:
- 5+ years of experience in project, program, or customer success management for SaaS based applications/APIs.
- Excellent interpersonal skills with a knack for establishing and maintaining tight customer relationships.
- Demonstrated understanding of project management processes.
- Ability to predict challenges and seek to proactively head-off obstacles.
- Strong sense of personal accountability regarding decision-making.
- Quality first mindset, reliable self-starter with excellent time management and organizational skills.
- Demonstrated ability to adapt to needs of various stakeholders and re-prioritize tasks as necessary in a shifting environment.
- Experience working in a high-level collaborative environment and promoting a teamwork mentality.
- Excellent analytical thinking, oral and written communication skills with agile ability to influence peers.
- Experience of enterprise production environments.
- Some experience with JavaScript or TypeScript and/or Electron is a plus.
Life at OpenFin
At OpenFin, our mission is to stay on the cutting edge of web technologies and to enable our customers to do the same. While we are currently remote, we pride ourselves on our friendly, diverse, understanding office culture. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. Our employees have a diverse set of interests and experiences, and we encourage you to explore those interests and share with us! We have regular happy hours and social events. Our offices and our employees are conducive to a productive learning experience -- all the while creating innovative and compelling solutions for our clients.