About Our Customer Support Engineer role

Dynamic Yield is on the lookout for a Customer Support Engineer. Part-time problem solver, part and full-time client advocate, this role is the first line of defense in solving critical issues for customers. The Customer Support Engineer is a natural communicator, quick-witted, and can diffuse a situation. In addition to those skills, the position needs someone with the ability to dive into technical problems and has the moxie to rally a technical support team to aid customer and technical issues.

Dynamic Yield’s commitment to customer satisfaction is unmatched. This position contributes to the success of the company by having keen product knowledge available to customers and making all future technical support easier for all teams. Fluency of language, knowledge of grammar, punctuation, and an advanced ability to communicate in written and verbal forms is a necessity as this job serves as an initial point of contact for Dynamic Yield. The position lends itself to a self-starter who takes initiative on their own.

The Task-at-Hand:

• Research issues and identify potential solutions while providing prompt and accurate feedback to customers and internal stakeholders
• Understand how things work and figuring out how they could break and what can be done to fix them
• Prioritize and manage multiple issues from multiple customers on multiple products and platforms, all at the same
• Communicate with customers and internal stakeholders to ensure that they are well-informed of the progress and plan

Optimal Skills for Success:

• Strong understanding of JavaScript and web architecture (advantage)
• Tech-savvy, with a passion for technology (advantage)
• Strong professional communication skills in English, both written and verbal
• Previous experience in a similar position - Call center support an advantage
• Previous experience in remote environment
• Self-managed, with a strong ability to prioritize and manage time effectively
• Willingness to work in a shift-based work schedule
• Strong analytical and problem-solving skills
• Reliable, organized, detail-oriented, independent, and self-motivated
• Team player & a “can-do attitude”

Equal Opportunity Employer: Dynamic Yield is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law