About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

Cityblock delivers care where it works best for our members. In addition to our community-based teams, we’ve made our services even stronger for COVID-19 and beyond by adding a Community Rapid Response team and Virtual Care offerings, allowing our members to access care 24/7 via the phone, video, and text message. 

As a part of the team, you’ll go above and beyond to connect with members across all of our markets in a respectful and empathic manner to meet their needs and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

In this role, you will primarily provide administrative support to our providers to help ensure they can provide the most effective and efficient care possible to our members . Our members often face economic and social challenges in addition to having mental and physical health needs.  It is integral to our care model that we meet people where they are, both physically and emotionally. You will be part of an interdisciplinary care team, focusing on clinical visits taking place in a virtual setting. 

This position will report to the Medical Director and is a key member of the Cityblock care team and plays an integral role in defining and delivering a state-of-the-art experience to Cityblock members.  

Requirements for the Role: 

• You have 3+ years of experience working in a clinical operations setting
• You are minimally certified as a medical assistant 
• You are highly efficient at synthesizing and summarizing medical information across multiple data sources 
• You have a commitment to detail and follow-up, ensuring there is clear resolution or next steps for any member or provider need   
• You are comfortable managing ambiguity, proactively identifying systems/process breakdowns and proposing solutions 
• You are comfortable using a variety of computer systems, and have familiarity with electronic health record systems
• You are eager to be part of an interdisciplinary team, including physicians, EMTs, nurses, social workers, community health partners.
• You enjoy being a team player who jumps in wherever necessary
• You have the ability to establish and maintain effective working relationships with members and other care team members
• You have excellent communication skills, including the ability to effectively interact with all members of the care team, and with members of the public
• You are compassionate, open-minded, and non-judgmental

How We Define Success:

Administrative Support (~90%)

• Work across internal and external systems to procure medical records and upload into the EMR; coordinate with external providers to manually obtain records if necessary 
• Prepare charts for visits, including synthesizing key information across medical records, the EMR, and our care facilitation systems (Commons); this will specifically include reconciling internal and external data pertaining to medical history, medication, allergies, labs/imaging and any gaps in care
• Support providers with visit documentation as needed to ensure all information is accurately reflected in both the EMR and Cityblock’s care facilitation system (Commons) 
• Coordinate post visit follow-up care; this includes but is not limited to obtaining additional medical records, helping members navigate health systems to complete lab tests, imaging, or external appointments with specialty providers
• Facilitate member hand-offs to longitudinal care teams

Direct Member Care (~10%)

• Virtually room and interview members at the start of the appointment and record medical history in chart
• If needed, assist the primary care provider during the exam over video

Nice to Have, But Not Required:

• Experience working collaboratively with an interdisciplinary care team
• Experience in a primary care setting
• Multi-lingual preferred

What We’d Like From You:

• A resume and/or LinkedIn profile 
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.