Company Description
At NBCUniversal, we believe in the talent of our people. It's our passion and commitment to excellence that drives NBCU's vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It's what makes us uniquely NBCU. Here you can create the extraordinary. Join us.
Job Description
NBCUniversal has an opening for a Support Engineer, in the Operations and Technology group in Centennial Colorado. The Support Engineer will be part of a dedicated 24x7 team tasked with supporting and maintaining our Dry Creek Operations Center, including immediately addressing on-air and critical issues as they arise.
Responsibilities

• Responding to outage calls from operations team and leading initial response to any technical issues
• Working with internal subject matter experts and vendors to resolve problems
• Implementing software upgrades and system expansion
• Analyzing problems in software- and hardware-based systems
• Performance analysis and general system health checks across various technologies
• Performing periodic maintenance procedures and proactive preventive maintenance actions
• Developing the skills to become a subject matter expert for a collection of technologies within and across facilities

Qualifications
Basic Qualifications

• Ability to analyze and troubleshoot complex systems
• Demonstrated ability to effectively apply SDI, IP and TS test equipment and analysis tools
• Demonstrated ability to document complex systems and processes, including the development of maintenance and change procedures
• Ability to communicate processes and requirements to peers and off-site resources, including personnel at remote NBCUniversal sites, stations and vendors
• Effective interpersonal skills
• Excellent verbal and written communication skills
• Customer focused and forward thinking
• BS in Engineering/Computer Science or equivalent professional experience
• 2+ years of support in in a live on-air environment
• Knowledge in the following areas
  • On-air and/or NOC operating environments
  • Video transmission and compression formats and systems, including, but not limited to, SDI, ASI, MPEG-2, MPEG-4, SMPTE-2110
  • Video stream meta data, including, but not limited to, DTMF triggers, timecode user bits, SCTE-35 and -104 triggers, Closed Captioning, Nielsen watermarking
  • Automation and control signaling protocols and systems including, but not limited to, serial, GPIO, VGPI, SNMP
  • Video synchronization techniques and systems including, but not limited to, NTSC reference, SMPTE-12M timecode, Network Time Protocol and Precision Time Protocol
  • IP-based connectivity, routing and switching including, but not limited to, routers, switches, firewalls, Cisco DCM, Nevion
  • Single- and multi-view display systems and technology
  • Proprietary monitor and control systems, preferably Evertz VistaLink and Grass Valley iControl
  • Enterprise computing infrastructure (e.g., enterprise servers, client server, storage devices and systems, hardware and software) as applied to the provisioning, management, storage, operation, scheduling, support and maintenance of the infrastructure
  • Desktop, server and VM technology
  • Storage technology, including SAN, NAS, RAID and Cloud
  • Broadcast automation systems, preferably Grass Valley Morpheus
  • SDI and IP video routing systems and their control, preferably GV nVision series, Evertz EQX, EXE, SDVN and Magnum

Desired Characteristics

• Experience with cloud platforms (AWS, Azure, GCP)
• VMware VCA/VCP certification
• CCNA/CCNP certification
• The ideal candidate would have experience with the following technologies:
  • IP Networking/Multicasting
  • Streaming Media Protocols (RTP, RTSP, UDP)
  • Network and storage infrastructure (Switches, Routers, SANs, DCM, etc.)
  • Virtualization technologies such as VMware ESXi
  • Master Control Automation Systems such as Grass Valley Morpheus
  • Uncompressed and compressed video formats (SDI, SMPTE 2110, H.264, JPEG2000)
  • Video Server Systems (Grass Valley ICE, DVS)
  • Transmission Encoding/Decoding Systems (Synamedia, Omneon, Evertz, MediaKind, Zixi)
  • Management and Control Software (Vistalink, iControl, Convergent)
  • IT Systems such as Servers, Workstations, Databases
  • SDI Video Distribution (Routers, Frame Syncs)
  • Basic and advanced test equipment, such as waveform monitors and transport stream analyzers
• Experience with software development, failure prediction, cloud-based video playout or big data a plus

Additional Job Requirements

• Must apply via nbcunicareers.com to be considered
• Must be willing to work in Centennial, Colorado
• Must have flexibility regarding schedule, including the ability to work overnights, holidays, and weekends as required

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000 - $100,000.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.