The Role

Cedar is improving the healthcare financial experience. It’s not hard to see the problem: you or those close to you likely have your own stories about struggling with medical bills, fighting with health insurance, or trying to find quality care at a reasonable cost. Millions of hours, and billions of dollars are wasted each year. At Cedar, our technology empowers healthcare providers and payers to work together to offer patients an exceptional and affordable financial experience.

Cedar’s Delivery team is responsible for the end-to-end implementation of Cedar’s product suite. Implementations are a critical part of Cedar’s client lifecycle – the process by which prospects become live clients, and contracted ARR becomes actualized ARR – and can be divided into four major implementation phases:

• Sell: advising the client during the late stages of a Cedar sale on the overall structure of a Cedar implementation and key design decisions, guided by Cedar best practices

• Solution: architecting a client-tailored implementation plan that surfaces key decisions and risks early on to ensure a smooth process and timely product go-live

• Ship: flawlessly executing on the implementation plan in partnership with client leaders, client operators, and Cedar’s Client Growth team, leveraging our playbooks and best practices to get the product live in a smooth and timely manner

• Stabilize: monitoring the overall stability of Cedar’s product performance after product go-live, resolving support requests, and thoughtfully transitioning the client to steady state

We are seeking a VP, Head of Solution Design to build out and lead a team of Delivery Architects and Delivery SMEs and serve as a client-facing escalation point for the first two stages (Sell + Solution) of each client’s Cedar implementation journey.  This role will report into Cedar’s Head of Delivery & GTM.

Key responsibilities

In addition to serving a senior member of Cedar’s Delivery team and extended leadership team, you will be responsible for:

• Client management: Effectively problem solve and serve as a trusted client counselor and point of escalation
• Team leadership and management: Build, lead, and inspire a small, tight-knit team of client-facing delivery leaders in setting up each client implementation for success; hire and coach world-class delivery team members
• Continuous improvement: Drive process improvement across Cedar’s implementation strategy and approach, working cross-functionally to invest in ways to make our implementations easier and more predictable for clients and Cedar; continuously track and measure team effectiveness
• Contributing to a culture that upholds Cedar’s values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity

Skills & Experience

At Cedar, we look for teammates who are driven, self-motivated, and excited to join a fast-paced growth stage company. For this role in particular, we are seeking:

• Client credibility: 10+ years in a client-facing role that provided exposure to healthcare providers, payers, or technology implementations; ability to rapidly build credibility externally and internally. Deep knowledge of major health systems and prior experience in client services, sales, or fast-paced start-ups a plus (e.g., implementation consulting). 
• Technical know-how: Robust familiarity with technical solution design; excitement to dive into technical implementation structures. Strong understanding of custom data interfaces; mastery of Google/Microsoft Suite and comfort with other analytical tools (e.g., Looker, Tableau).
• Excellent communications: Ability to digest complex processes into high-level, executive-facing narratives; an analytical approach, extremely strong attention to detail, and passion for problem solving.

• Team management experience: Experience leading teams of 5+ people in the past – knows how to attract, develop, and retain top talent.

• A self-starter, entrepreneurial mentality: ability to thrive in ambiguity.

What do we offer to the ideal candidate?

• An opportunity to work on a platform that is scaling rapidly, engaging with tens of millions of patients per year and growing at a rate of 360% YoY
• Exposure across the executive leadership team, multiple business units, and department leaders
• Ability to shape processes, establish new precedents, and lead enduring, impactful projects
• Flexible working styles (hybrid and remote-friendly) and unlimited PTO
• Competitive compensation and perks