Operator I - ROC

Employer Provided Salary: $42,000-$69,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
Responsible for real-time investigation and determination of root cause of service problems that have resulted from plant impairments, system outages, and customer escalation. All communication efforts are to ensure service recovery and customer satisfaction for all operational regions. Works under minimal supervision with latitude for independent judgment. Independent analysis of customer, technician, and system data from a variety of sources, tools, escalation, and follow-up to ensure resolution. Must have basic understanding of the soft tools that are used daily - Serve-Assure, Remedy, My World/Ubisence, Veex, NOCBI, Cabledata, Tec-Trac, SevOne, Agora, Netwins & NetQ
Responsibilities

  • Responsible for department quality control of completed activity from prior day (SROs / Outages), including the review of reports completed on closed SRO and Outage resolutions. Will follow-up on any discrepancies to ensure completion of assigned work task and customer satisfaction.
  • Will initiate communication with OSP, in relation to plant impairments and outages.
  • Promote the decrease of overall outage resolution times (MTTR)
  • Must be able to routinely investigate plant impairments and must understand the use of our system soft tools. (listed above).


Qualifications

  • A minimum of one year in the OSP department, or equivalent work experience
  • CSR/RCC must have a minimum of 2 years college or equivalent experience
  • Must have exceptional, demonstrated customer service abilities and be able to interact with all levels of the organization
  • Must have demonstrated knowledge in the following areas: RF Network, Troubleshooting of OOL/OV/iO services, including signal loss calculations, measurement of BER and MER along with interpretation of signal to noise ratios and graphical displays of signal transmission to and from the Headend, basic knowledge of the HFC network, including component identification and function
  • Must possess general office software knowledge and be able to prepare moderately complex spreadsheet and office documents
  • Knowledge of Serve-Assure, Remedy, My World/Ubisence, Veex, Cheetah XD Platform, NOCBI, Cabledata, Tec-Trac, SevOne, Agora, Netwins & NetQ and use as required


Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $42,000.00 - $69,000.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

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Technology we use

  • Engineering
  • Product
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • PandasLibraries
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • ExpressFrameworks
    • GraphQLFrameworks
    • gRPCFrameworks
    • KubernetesFrameworks
    • Next.jsFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • SpringFrameworks
    • TerraformFrameworks
    • Vue.jsFrameworks
    • AWS RedshiftDatabases
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    • MongoDBDatabases
    • MySQLDatabases
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    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • JIRAManagement
    • Microsoft TeamsCollaboration
    • SmartsheetProject Management

Location

1 Ct Square, New York, NY 11101

What are Optimum (An Altice USA Company) Perks + Benefits

Optimum (An Altice USA Company) Benefits Overview

Medical, Dental, Vision and more
Paid Time Off
Tuition Reimbursement
401K with company match
Product benefits (within company footprint)
Pet Insurance, Life Insurance, Legal support, and more

Culture
Volunteer in local community
One Volunteer Day Annually to be used for a volunteer event of your choice!
Partners with nonprofits
Altice USA has been a long-time supporter of FIRST Robotics, fostering STEM skill development by sponsoring high schools teams and regional competitions throughout our service area.
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
President's club
Employee awards
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Onsite office parking
Altice USA employees have access to parking at our office locations.
Professional Development Benefits
Job training & conferences
Altice USA offers its employees access to development during their career journey which includes opportunities to attend job training and industry conferences.
Tuition reimbursement
Promote from within
Continuing education stipend
Altice USA is proud to offer educational assistance, up to $5,250 annually!
Personal development training

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