Manage customer orders from entry through delivery, verifying order details, inventory, allocation, and shipping requirements. Coordinate with sales, warehouse, logistics, procurement, finance, and transportation partners to ensure timely fulfillment. Monitor order status, resolve discrepancies and delays, communicate updates, process returns and shipping claims, and maintain accurate records in NetSuite and other systems. The role also identifies opportunities to improve order accuracy, operational efficiency, and customer experience.
About BayWa r.e.
BayWa r.e. Solar Systems LLC is a leading distributor of solar equipment and solutions, supporting solar installers and contractors across the United States. We are committed to delivering exceptional customer service, operational excellence, and helping drive the growth of renewable energy.
About the Role
We are seeking a detail-oriented, customer-focused Order Management Specialist (OMS) to join our team. In this role, you will manage customer orders from entry through delivery, ensuring accuracy, timely fulfillment, and a positive customer experience. You'll work closely with our Sales, Warehouse Operations, Logistics, Procurement, and Finance teams to coordinate orders, resolve issues, and ensure customers receive the products and service they expect.
What You'll Do
- Process and manage customer orders accurately and efficiently from entry through fulfillment.
- Verify order details, product availability, inventory allocation, and shipping requirements.
- Monitor order status and proactively resolve discrepancies, delays, and fulfillment challenges.
- Coordinate shipments and deliveries with warehouse teams, logistics partners, and transportation providers.
- Communicate order updates, delivery timelines, and potential issues to customers and internal teams.
- Manage customer returns, shipping claims, and order-related issues through resolution.
- Partner with Sales, Procurement, and Finance to address inventory availability, credit holds, and other order-related needs.
- Maintain accurate order information and documentation in NetSuite and other company systems.
- Identify opportunities to improve order accuracy, operational efficiency, and the overall customer experience.
What We're Looking For
- At least two years of experience in order management, customer service, sales support, logistics, distribution, or a related field.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Excellent communication, customer service, and problem-solving skills.
- A proactive, solutions-oriented mindset and ability to work effectively across teams.
- Familiarity with order fulfillment, inventory management, and supply chain processes.
- Experience using ERP or order management systems and proficiency in Microsoft Office.
Preferred Qualifications
- Experience with NetSuite or a similar ERP system.
- Background in wholesale distribution, solar, renewable energy, or a related industry.
- Experience coordinating shipments, managing returns, or resolving customer claims.
We offer a competitive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) retirement plan with company matching
- Paid time off
- Professional development opportunities
- Employee assistance and additional benefit programs
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