Outlet Manager

Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an Outlet Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.

• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.

• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.

• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.

• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.

• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.

• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.

• Food Safety Regulations: Ensuring that all food safety standards are met.

• Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel

• High school diploma or equivalent; hospitality training is a plus

• Excellent communication, grooming, and interpersonal skills

• Fluent in English; additional languages are an advantage

• Friendly, professional, and guest-focused

• Able to work flexible shifts