Partner Development Manager

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience in accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is seeking a dynamic Partner Development Manager to join our growing, collaborative team! This role will focus on growing revenue for our Canadian publishers via our real-time programmatic exchange. The Partner Development Manager will work very closely across our entire Partner Services team to implement systems and provide excellent customer service to our partners.

It is the Partner Development Manager's job to ensure that Index Exchange exceeds our publishers’ expectations by optimizing their current setup and identifying areas of Growth. The ability to work independently and to be responsible, enthusiastic, proactive and self-motivated is a must. You will use your knowledge and your understanding of Index Exchange’s offering to position complex, innovative, real-time media trading solutions as simple, accessible and easy to understand. As a publisher advocate, you will track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally. To contribute to the culture of learning and growth at Index Exchange, as you develop your expertise, we’ll look to you to participate in regular knowledge share sessions with the team to both teach and learn new strategies for optimizing and enhancing campaign performance.

We are a global technology company that connects the largest publishers and marketers across the globe through programmatic advertising. We ensure publishers can secure their bottom line so they can provide content to consumers and bring news and information to society at large. Our mission is to democratize digital advertising, all while helping marketers reach the audiences that matter most to them across digital channels. For over 20 years, Index Exchange has been known as the change agents of digital advertising – innovators who help shape how our industry reacts to new challenges and shifts in the market. As a result, we’ve been able to partner with some of the most prominent players in the media industry, including Hearst, Disney, and Meredith Corporation, among many others.

What We’re Looking For:

• Strategic: As you learn about our business, we’ll look to you to identify actionable insights and new opportunities for our partners to increase revenue and drive greater marketplace demand
• Curious and Innovative: You are always thinking of ways to better streamline a product or process with the mindset of implementing these solutions at scale
• Collaborative: You’ll need to work cross-functionally with other Index Exchange Sell-Side and Product teams to implement operational strategies, create feedback/insight/reports and document new processes to help improve the partner experience

Here’s What You’ll Be Doing:

• Manage and develop client relationships for Index Exchange's North American clients through the full life cycle of the account — onboarding, client UI walk-throughs, ongoing relationships & yield management achieved via 1:1 engagements and 1: many communications with clients.
• Identify areas for automation of internal processes and communication to better serve publishers at scale. 
• Identify actionable insights and new revenue opportunities for our partners to increase revenue and drive greater marketplace demand across the full publisher portfolio - execute optimization suggestions through 1: Many communications with clients. 
• Perform operational tasks, including administering creative blocks, daily performance monitoring, and custom report creation.
• Drive Index Exchange product adoption and upsell through a deep understanding of client needs and product knowledge while being the day-to-day contact for our publisher partners and point person for all client discussions.
• Utilize Salesforce and other internal systems to ensure all account information is accurate and up to date.
• Track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally. 
• Participate in regular knowledge-sharing sessions to share and learn new strategies for optimizing and enhancing campaign performance.
• Forecasting revenue growth of assigned clients and tracking the delivery of targets and OKRs.

Here's What You Need:

• Goal-oriented approach to your clients — you are constantly seeking an opportunity to add value, build relationships, and deliver actionable insights that grow revenue for your clients.
• A bachelor's degree from an accredited university, preferably in a business, marketing, communications or technology-related field.
• A proficiency for data-driven decision-making and an educational pedigree which illustrates it.
• Knowledge of the online advertising industry, including technology solutions, advertising/publisher and network business models, and understanding of ad serving, media trading, RTB and/or related advertising technology is not required but is desirable.

The base salary for this role is $77,000 to $125,000 USD.  The total compensation package may vary depending on job-related knowledge, skills and experience. ​​

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents  
• Paid time off, health days, and personal obligation days plus flexible work schedules  
• Competitive retirement matching plans  
• Equity packages  
• Generous parental leave available to birthing, non-birthing, and adoptive parents  
• Annual well-being allowance plus fitness discounts and group wellness activities    
• Employee assistance program  
• Mental health first aid program that provides an in-the-moment point of contact and reassurance  
• One day of volunteer time off per year and a donation-matching program  
• Bi-weekly town halls and regular community-led team events  
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here 

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. 

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be. 

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