Jobs at Index Exchange

Provide technical support and account management for small-to-mid publishers: onboarding, integrations, troubleshooting, configuration changes, and documentation. Use internal tools (Salesforce, Confluence, Looker, Index UI), communicate with clients, attend QBRs, and stay current on product releases and operational procedures.

Leads strategy, architecture, deployment, operations, automation, observability, and reliability initiatives for globally distributed database systems. Partners across engineering and business teams to improve performance, scalability, security, continuity, and operational rigor. Oversees incident troubleshooting, root-cause analyses, release processes, database change management, technology evaluation, roadmap planning, and mentoring while operating databases across Kubernetes, cloud, and bare-metal environments.

Manage a portfolio of buyer-side partners, delivering day-to-day account support, data-driven insights, and strategic recommendations. Collaborate cross-functionally with sales, analytics, and technical teams to drive platform adoption, identify growth opportunities, and ensure partner success across programmatic campaigns.

Lead a team of two account managers while owning a portfolio of agency and marketer partnerships. Deliver strategic, data-driven programmatic guidance, drive revenue growth, collaborate cross-functionally, coach and develop direct reports, forecast performance against targets, and represent Index Exchange at industry events.

Own and grow a portfolio of DSP partnerships, handling onboarding, optimization, account planning, performance monitoring, reporting, troubleshooting, and QBRs. Act as commercial and technical bridge to drive adoption, upsells, and product feedback while collaborating with internal teams to resolve issues and inform product roadmap.

Lead product marketing for core exchange capabilities including agentic features, machine learning/optimization, and data/identity solutions. Define positioning, go-to-market strategy, sales enablement, and KPIs to drive adoption and growth. Influence product and cross-functional teams with market insights, competitive intelligence, and customer feedback.