Partner Success Manager (Northeast)

TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

We’re looking for a new Partner Success Manager to support our clients. You’ll be responsible for training, account management and driving revenue through the use of our products. You are a detail oriented person excited to problem solve and turn issues into proof of concept. This is a role that will include remote and field responsibilities - whether it’s with a call, zoom or visit to an office you are always there for our clients! 

Responsibilities:  

• Service and support existing and newly contracted clients with a focus on mature, high-stakes NYC operators
• Perform in-person and virtual presentations with leasing agents, property managers, and brokers onboarding them onto our products
• Train clients on our platform and ensure full understanding, helping to answer any questions via the phone, email, or in-person with world-class customer service
• Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
• Facilitate the closing of deals by checking in with leasing offices
• Partner with Account Executives and Account Managers to strategize on accounts
• Meet or exceed assigned quota & KPIs on a monthly basis
• Collect customer feedback on product, process, and pricing changes and monitor impact
• Maintain accurate, timely records of all activity in HubSpot
• Hold site visits with partner buildings in your vicinity
• Help with local in person events
• Work from our NYC office 1-2 days a week

Requirements: 

• You are a self-starter, problem-solver, and excited to take initiative on what’s needed for your client and are quick to respond to their inquiries
• You possess strong presentation skills in front of large and small groups - you can tell TheGuarantors story
• You have strong networking skills and able to connect with clients at events and on-site
• You have 3+ years in a training or account management role
• You work with a sense of urgency, organized, and able to navigate shifting priorities and client requests
• You are based in NYC and familiar with NYC multifamily real estate

Nice to Have:  

• Experience with Hubspot or other CRM
• 3+ years in the multifamily industry
• Prior experience in leasing, property management, or brokerage

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary

Base Salary

The base salary range is between $75,000 - $85,000 annually (with OTE at $150,000 - $170,000 first year)

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

Stay in Touch

Does this role not quite match your skills, but you’re still interested in what we're doing? Stay In Touch and apply to our Dream Job to be one of the first to hear about future opportunities!

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.