Leads the strategy, roadmap, governance, development, and growth of digital access products within global payments. Oversees product lifecycle execution, risk, budgeting, adoption, reliability, and performance while influencing senior stakeholders across complex global organizations. Identifies market opportunities, drives customer-centric innovation, manages complex initiatives, and coaches product teams on research, prototyping, delivery, and adoption practices.
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in Global Payments, you drive innovation through the development of products and features that delight customers and transforms the payments landscape. You leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. Your leadership inspires cross-functional teams to create groundbreaking solutions that address customer needs, while ensuring robust governance and disciplined project management throughout the product lifecycle.
Job responsibilities
- Hands-on management of the product roadmap, development, execution, risk management, and business growth targets, for Access experiences using data to support decision making
- Leads the product lifecycle adherence through budgeting, planning, execution, and future development by continuously monitoring business targets such as cost, features adoption, and reliability to support growth
- Influences and manages global senior stakeholders across the payments ecosystem, driving change and alignment in complex matrixed organizations
- Establishes and maintains strong product governance frameworks, staying in the details to ensure compliance with internal and external processes across teams
- Drive successful delivery of complex product initiatives using best-in-class project management methodologies, ensuring projects are delivered on time, within scope, and on budget
- Owns product performance and is accountable for investing in enhancements to achieve business objectives
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation, particularly in payments and cash management
- Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications with a strong focus on payments and transaction banking
- Knowledge of Payments and Transaction Banking industries
- Knowledge of the product development life cycle, technical design, and data analytics, and governance frameworks
- Proven ability to influence and drive adoption of key product life cycle activitiescusing data
- Experience driving change within organizations and managing stakeholders across multiple functions
- Exceptional stakeholder management and leadership skills to drive change, lead cross functional teams, and deliver products from conception to launch
- Excellent communication skills, capable of conveying complex concepts clearly and persuasively across different audiences
- Deep knowledge of payments, cash management, global transaction banking, liquidity, and receivables
- Accustomed to working with agile and iterative development methodologies, starting with design thinking
- Proven ability to navigate complex, matrixed organizations
Preferred qualifications, capabilities, and skills
- Recognized thought leader within payments or a related field
- Experience with business intelligence, data analytics, and vendor management
- Experience leading across multiple product areas, with a track record of successful governance and project management
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
JPMorganChase New York, New York, USA Office
270 Park Avenue, New York, NY, United States, 10017-2014
JPMorganChase New York, New York, USA Office
4 Metrotech Center, New York, NY, United States, 11201
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