People Partner Lead

Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

Role Purpose

Our clinics are where Neko shows up most tangibly, for our members and for our teams. As we grow, we need a senior people partner who is close to the work: embedded with clinic leaders, attuned to the realities of clinical operations, and trusted to help teams thrive through change and scale. This role exists to make sure our people practices are not abstract or overengineered - but clear, fair, and genuinely helpful in the context of busy, regulated clinical environments.

What You’ll Deliver in the First 6–12 Months

Be truly embedded with clinic teams

• Be the day-to-day people partner for clinic leaders and medical stakeholders.

• Spend time in clinics to understand the real workflow, not just what’s on paper.

• Maintain a hands-on, in-clinic presence and travel as needed to support teams.

• Build trust by showing up consistently, listening carefully, and following through.

Bring clarity where it matters most

• Help leaders turn expectations into everyday practice: what good looks like, how it’s measured, and how people grow.

• Keep performance, feedback, and development conversations clear, supported, and human.

• Reduce friction in people processes so clinics can stay focused on great care.

Support leaders to lead well

• Coach leaders through hiring, onboarding, feedback, and the conversations that are hard, but important.

• Support first-time managers as they build confidence, capability, and steady leadership habits.

• Offer practical guidance that helps leaders make good calls independently.

• Bring steadiness to sensitive people situations, partnering with fairness, discretion, and care.

Shape people practices that work in clinics

• Translate People programs into clinic-ready practices that fit real workflows.

• Call out where centralized approaches miss the mark, and help improve them.

• Hold the line on consistency while honoring the nuance of frontline, clinical settings.

Help scale with intention

• Use what you see in clinics to inform workforce planning, role design, and growth decisions.

• Spot patterns early - strain, inconsistency, or risk - and help address them before they escalate.

• Help define what great clinic scale looks like from a people perspective.

Minimum Requirements

• 6–8 years of progressive HR Business Partner/People Partner experience, including direct support of leaders in an operations-heavy environment.

• Experience partnering with frontline teams.

• Steady, thoughtful approach to sensitive people situations and complex conversations, balancing fairness, judgment, and discretion.

• Strength in coaching and influencing leaders (including first-time leaders) through sensitive and complex situations.

• Clear, human communication (written and verbal); able to turn organization-wide standards and best practices into practical, everyday guidance for clinic leaders.

• Openness to being close to the work: present in clinics and willing to travel as needed.

About titles at Neko

We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.

Hiring Process

Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.

Equal Opportunity & Inclusion Statement

Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.