Physician Liaison

Job Title: Physician Liaison - Manhattan

Reports To: Chief Executive Officer

Salary Range: $80,000-$100,000 including salary and earned incentive bonus pay

Mission Statement:

Our mission at East River Medical Imaging is to consistently provide the highest quality and availability of diagnostic imaging with compassion and comfort for our patients. We know that there are many factors considered when deciding on the best organization for your career growth – personal satisfaction and compensation, pleasant relationships and working conditions, career development and promotion opportunities and health benefits are just a few. As a member of our team, you will be expected to contribute your talents and energies to improving the environment, quality and reputation of the company and, we will be committed to providing you a satisfying work experience.

Summary:

We are looking for a Physician Liaison that treats patients, staff, physicians, and the general public in a friendly, courteous and helpful manner. The Physician Liaison is responsible for all sales activities from lead generation (new referring physician database development, networking events, cold calls, etc.) Develops and implements outbound sales initiatives that are aligned with the Marketing Plan objectives and goals. Effectively communicates and records all meetings and relationships and keeps ERMI partners abreast of physician satisfaction and potential concerns. All ERMI employees are required to treat patients, staff, physicians, and the public in a friendly, courteous and helpful manner. Incorporates the Mission and Vision of East River Medical Imaging, PC, into practice. Adequate schedule flexibility is required, including nights and weekends.

Responsibilities:

• Responsible for the generation of new diagnostic imaging business from new referring physicians and increased referrals from existing referring physicians.

• Demonstrates technical selling skills and product knowledge in all areas diagnostic imaging services of ERMI and how it relates to different medical specialties.

• Develop annual Sales Plan in accordance with the business objectives and goals and align with the approved Marketing Plan for greatest effectiveness. Set monthly and quarterly goals based upon procedure/modality marketing initiative.

• Understand the competitive marketplace and potential or actualized sales initiatives from direct and indirect competition.

• Educate partners on sales strategies and tactics and invite them to specific sales meetings when appropriate.

• Assists in the initial brainstorm and implementation of company marketing plans as needed.

• Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities with the use of SalesForce.com database. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

• Analyze business growth or decline on regular basis (general report on monthly basis, full analysis quarterly) to target referring physicians who may need extra support and attention.

• Assist the Manager with the creation and upkeep of internal documentation, manuals, policies, sales/marketing initiatives and ongoing staff training of this information.

Relationships and Role:

• Maintain contact with all referring physicians in the market area to ensure high levels of satisfaction.

• Adhere to the business and marketing strategies and priorities as designated Road Map.

• Demonstrate ability to interact and cooperate with all company employees. Exemplify positive, ‘can-do’ attitude which is reflective of ERMI’s operating philosophy.

• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the referring physician, collaborate with others, solve problems creatively and demonstrate high integrity.

Skills:

• Excellent project and time management skills
• Ability to work with a minimum of supervision while understanding the necessity for communicating and coordinating work efforts
• Strong work ethic and emphasis on attention to details
• Excellent customer service, communication, and organization skills

**Covid-19 Vaccination Required**

Supervisory Responsibilities: This role has no direct supervisory responsibilities. This may change based on business needs.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor’s Degree (BA/BS) or equivalent in a related area and twelve or more months radiology operations/healthcare experience; or equivalent combination of education and experience

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Language Ability:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:
To perform this job successfully, an individual should have knowledge of MS Office word processing software.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit; climb or balance and taste or smell.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by the company.