The Principal Customer Success Manager will lead strategic partnerships with enterprise healthcare customers, drive measurable success, engage executives, and ensure alignment between AI strategy and business goals.
Aidoc is recruiting a Principal Customer Success Manager in the United States. Join our team!
- Strategic Experience: 7+ years of experience in Customer Success, Strategic Account Management, or Consulting, leading enterprise healthcare or SaaS partnerships in fast-growing environments.
- SaaS Expertise: Proven success managing complex, multi-million-dollar accounts in healthcare technology or enterprise software.
- Executive Presence: Exceptional communication and relationship-building skills with the ability to confidently engage and influence C-suite stakeholders.
- Business Acumen: Strong ability to connect technology adoption with tangible business outcomes and ROI.
- Collaborative Leadership: Track record of driving cross-functional collaboration across Product, Sales, and Delivery teams.
- Impact Mindset: History of achieving renewal, adoption, and expansion success within strategic enterprise accounts.
- Education: Bachelor’s degree required; advanced degree (MBA, MHA, MPH) preferred.
Top Skills
AI
Healthcare Technology
SaaS
Aidoc New York, New York, USA Office
142 W 57th St, New York, New York, United States, 10019
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