Principal Program Manager

FactSet is seeking a Principal Program Manager to program and project manage complex client implementations, enterprise transformations, and large-scale hosting migrations across the Institutional Buy Side product suite. In this role, you will own end-to-end delivery of high-impact, multi-workstream programs, ensuring disciplined governance, proactive risk management, and strategic cross-functional coordination that enable seamless transitions to production and measurable business value for clients. You will set the standard for delivery excellence, driving consistent, predictable, and scalable outcomes for the organization’s highest-priority clients.

This role requires proven expertise leading multiple concurrent, large-scale enterprise programs, with exceptional executive presence and communication skills and demonstrated ability to influence and align senior leadership in complex financial services environments. You will operate as a trusted strategic advisor to senior client stakeholders while partnering closely with internal leadership across product, technology, and account teams. The ideal candidate is highly self-directed, collaborative, and effective at leading through influence in matrixed organizations, with a proven track record delivering enterprise technology programs as a software vendor, consultant, or practitioner within financial services.

Responsibilities:

• Manage the program and project delivery of the organization’s most complex client implementations using FactSet’s iterative implementation methodology, including enterprise transformations and hosting migrations.

• Own enterprise-level program governance, including scope, schedule, budget, risk, dependencies, decision management, escalation, and executive reporting across multiple workstreams.

• Develop, maintain, and manage detailed program plans, RAID logs, and weekly/monthly status reporting; proactively identify risks, dependencies, and delivery bottlenecks; drive mitigation plans and escalate issues as appropriate

• Partner with client project management and senior stakeholders to align scope, timelines, dependencies, and communication strategies

• Shape and Influence program phasing and delivery strategy to maximize business value, reduce risk, and align outcomes with client business priorities and contractual commitments

• Matrix-lead cross-functional internal and client teams, setting priorities, forecasting milestones, and holding teams accountable for commitments

• Identify and manage cross-program, technical environments, and third-party vendor dependencies; coordinate sequencing to minimize conflicts, delays, and delivery risk across parallel programs

• Communicate project status, key decisions, priorities, and escalations to stakeholders; create and present project artifacts including status reports, risk assessments, and decision frameworks; manage expectations internally and externally

• Lead resource planning and capacity management across assigned programs, anticipating constraints, and proactively resolving resourcing risks

• Coordinate and manage client readiness, training, cutover planning, and transition to production, ensuring operational stability and successful adoption.

• Own project financials, burn-down tracking, and change control aligned with client statements of work

• Contribute to PMO initiatives, standards, and continuous improvement efforts to strengthen delivery consistency and maturity across the organization.

Qualifications:

• 11+ years of project management experience leading complex, multi-year, enterprise technology programs; deep experience implementing financial systems for asset managers, banks, or insurers is highly valued

• Exceptional executive communication and presentation skills, with a proven ability to manage expectations, influence senior stakeholders, and navigate politically complex situations.

• Demonstrated track record in systemic risk leadership, including identification, assessment, mitigation planning, and resolution across multiple workstreams and vendors; extensive experience using RAID logs to drive proactive outcomes.

• Strong leadership presence with experience leading and influencing global, distributed, matrixed teams across multiple organizations, vendors, and workstreams.

• Proven ability to build trusted relationships and drive alignment in high-stakes, client-facing environments with competing priorities.

• Ability to adapt project frameworks and methodologies to unique client circumstances and business requirements while maintaining governance discipline

• Experience managing vendor relationships, third-party dependencies, and contract deliverables; comfortable working with statements of work and change orders

• Hands-on experience with PM and collaboration tools such as MS Project, SharePoint, MS Teams, Jira, and program dashboards

• Demonstrated accountability for delivery financial performance, including budgeting, forecasting, burn tracking, variance management, and disciplined change control aligned with client contracts

• Bachelor’s degree in business, finance, technology, or related field, or equivalent experience.

• PMP® or PgMP® certification preferred; or equivalent experience leading large-scale, multi-year client programs within a global software vendor or management consulting firm

Job location:  Boston, New York or Norwalk

Working Environment: Hybrid

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage.

Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.

• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.

• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.

• Career progression planning with dedicated time each month for learning and development.

• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Learn more about our benefits here .

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

The budgeted amount range for this position in the States of Connecticut and in Norwalk is 147K- 184K