Principal Software Engineer, Reporting & Dashboards

Ready to be a Titan?
We’re looking for someone to lead all technical aspects of an engineering team at ServiceTitan. You must have a strong background in responsive web application development, building distributed systems for scale, and a proven ability to deliver technical leadership and strong process management.

We make a huge impact on thousands of companies in the U.S. and abroad by enabling them to be more efficient and effective at running their business. Many of the features we offer — in particular, Machine Learning and AI-driven scheduling and dispatch automation — are light-years ahead of what currently exists on the market, and we love to hold this position. We are quality minded, use the most modern tools on .NET platform, have an amazing culture, love to solve complex problems, and embrace learning, exploration and growth. If you share the same values, we’d like to talk to you!
What you'll do:

• Own the architecture and technical direction for the Report and Dashboard platform, ensuring it can scale to meet real-time, self-service, and embedded analytics needs.

• Lead hands-on design and development of data ingestion, streaming, processing, visualization, and semantic modeling components.

• Architect and develop support for import/export pipelines, data sharing, and BI connectors.

• Work closely with PMs, other engineering teams, and stakeholders to define strategic initiatives, delivery milestones, and system-wide designs.

• Bring AI/ML thinking—particularly Agentic AI patterns—into the reporting product experience to surface intelligent and contextual analytics.

• Contribute to a modern, resilient tech stack: C#, PostgreSQL, React, Snowflake, dbt, MetricFlow.

• Own: Own from end to end the short and long term technical vision of your team

• Design & Revamp: Design, implement and improve critical systems and components powering ServiceTitan stack; improve the security, availability, reliability, and performance of our products; drive/participate in all major architectural and strategic decisions especially those relating to scale

• Improve Efficiency: Build tools to increase efficiency of all our engineers; improve performance, processes, and quality across the whole engineering team

• Discover: Identify opportunities to extract or develop systems beneficial for multiple teams

• Empower: Mentor and guide Engineers across engineering as a whole

• 60% development / 40% working on everything else

• Team building: Work closely with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks) and screening (HackerRank tests)

• Strategy: Contribute to the roadmap and resource planning

• Measure Success: Determine metrics for success and constantly measure them

• Collaborate: Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and partners

What You Bring:

• 20+ years of industry experience, including with large scale enterprise web/SaaS applications

• 10-15+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers)

• Proven experience as a Principal Engineer, Staff+ Architect, or Director-level IC, ideally in a product-focused SaaS company.

• Deep domain knowledge in data architecture, streaming and batch pipelines, ETL/ELT, data lake/lakehouse, data modeling, and analytics platforms.

• Strong system design skills with experience building large-scale, distributed, high-performance systems.

• Strong programming skills in backend languages (C# preferred, Java or similar), with solid SQL and understanding of data lineage and governance.

• Experience embedding analytics into product UIs, building multi-tenant reporting systems, or delivering customer-facing BI experiences.

• Understanding of how to leverage AI/ML and LLMs (especially Agentic AI) to create intelligent data-driven products.

• Passion for clean architecture, elegant abstractions, and high engineering standards.

Preferred:

• M.S. or PhD in Computer Science, Physics, Engineering or a related technical field.

• Hands-on expertise with Snowflake, dbt, MetricFlow, or similar cloud-based data stack.

• Experience with cube.dev, BI connectors, and metric layer tools.

• Familiarity with React and front-end architectures for interactive data visualizations.

• Contributions to open-source BI/data tooling or thought leadership in the data architecture space.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 
Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $246,500 USD - $329,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.