Principal Solutions Engineer

The Opportunity: Architecting the Future of AI-Powered Banking

Are you a creative technologist who thrives on solving complex puzzles? Do you see a bank's multifaceted challenges not as obstacles, but as the pieces of a puzzle you were born to solve?

At Backbase, we’ve built the world's first AI-powered banking platform. We're looking for a Senior Solutions Engineer to be creatively designing the cutting-edge solutions that will define the future of our customers and prospects. This is a role for a strategist who can captivate a boardroom, a collaborator who can jam with an engineering team, and a visionary who understands how to connect a bank's broad ambitions—from retail and lending to business and wealth—to our transformative technology.

What You'll Do:

• Solve the Puzzle: Dive deep into a prospect's entire landscape of goals and initiatives. You’ll be the creative force who designs their ideal solution by piecing together Backbase products to achieve their goals across every facet of the bank.
• Tell the Story: Craft and deliver compelling, tailored narratives and demonstrations that connect technical solutions to tangible business outcomes for everyone from C-level executives to engineering leads.
• Own the Technical Sale: Together with the full account team you’ll masterfully guide prospects through the entire sales cycle—from supporting the initial discovery and technology deep-dives to leading hands-on proof-of-concepts.
• Talk Shop on AI: Serve as a credible expert on applying AI in a regulated environment. You'll discuss not just the "what," but the "how," covering essential topics like guardrails, explainability, and Agentic AI architectures with banks that are on their own AI journey.

This Role is for You if:

• You bring 8+ years of experience in a client-facing technical role, ideally as a banking consultant or solutions engineer for a leading vendor. 
• You are a natural presenter and communicator, able to persuade, inspire, and motivate diverse audiences with clarity and confidence.
• You are fluent in the language of modern AI. You have a solid grasp of core concepts and are comfortable using AI tools to work smarter—whether that's by writing Python scripts, building custom workflows with tools like n8n, or leveraging RAG models.
• You possess a true "getting-things-done" mentality—you're a hands-on, self-motivated team player who can drive progress and hit deadlines.
• You thrive in a global environment, enjoy traveling to meet customers face-to-face, and have a knack for connecting with people.
• You know how to navigate a bank's enterprise architecture, understand what is needed for integrations with core systems like core banking, payment processors, and card management systems and the typical infrastructure that is needed to run channels in a bank. 

Why You'll Love This Role at Backbase:

• Dynamic & Versatile Work: The challenge is never the same twice. Your creativity in solving complex puzzles for the world's leading banks is the reason our Solutions Engineers find the role so rewarding, with most staying on the team for over four years.
• A "One Team" Culture: We live by a "work hard, play hard" ethos. We're a team that not only solves problems together but also celebrates together—at team dinners, festivals, and even the occasional obstacle run. When the pressure is back on, we have each other's backs, sharing the load and making each other shine. 
• Global Impact: You will join a highly motivated global team of specialists, with colleagues in hubs like Amsterdam, Dubai, Atlanta, and Singapore, all working together to shape the future of banking.