Private Client Assistant

WHAT YOU'LL DO

• You will support the Senior Stylists and Stylists with all operational and tasks surrounding sales and client relations, also partnering with the Customer Service team to resolve Private Client issues
• You will assist the Private Client team with external client communication including sales order support, logistics support, after sales service, and designing and organizing editorial content and styling guidance
• You will manage follow up from events and promotions, aiming to engage and build loyalty
• You will assist the Private Client team with internal communication including communication with partner services, account management, operations and logistics teams
• You will support client engagement activities, to build our customer loyalty e.g. events, styling appointments, shopping experiences
• You will at times attend brand events to aid business development and act as a FARFETCH brand ambassador
• You will prepare weekly styling edits as part of department client correspondence
• This role will also be responsible for providing dedicated support to a small group of our senior most stylists. This includes the following support on behalf of the stylist: order tracking, personalized edits, after sales support and follow up, sourcing requests, and other administrative responsibilities.

WHO YOU ARE

• You have experience in retail sales or customer service (ideally luxury fashion), with experience exceeding sales targets, with a motivated attitude
• You have advanced Excel skills to assist with data entry and reporting
• You have deep knowledge of current fashion trends, designers and products, and a passion for styling.
• You enjoy suggesting ideas to improve the customer experience and sales activity
• You have excellent written and verbal communication
• You enjoy collaborating and working with others
• You have computer literacy and an understanding of the digital world

NYC WAGE TRANSPARENCY LAW

• The pay range for this position at commencement of employment is expected to be around $55,000 - $59,000 USD year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
• If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER

• EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. 


• SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.